Our experience with NW Mobile Vet was deeply disappointing, especially in our communication with the owner, Dr. Blake.
We scheduled a visit for a straightforward, single-purpose service: a blood pressure check for our senior dog. This mobile visit was suggested by her primary vet, and we were hopeful it would help get more reliable readings in a calm environment.
Dr. Beamon and her team were very kind and professional during the visit, and we appreciated their bedside manner.
Unfortunately, the blood pressure readings taken during the appointment were extremely inconsistent, ranging from 87/65 to 192/160 as follows:
159/116, 107/95, 192/160, 155/122, 87/65, 189/173.
It is understandable if the numbers varied by 5-10mmhg over the 6 readings taken—however a difference of 192/160 and 87/65 is alarming.
Given the wide variation, the results were inconclusive, and we were ultimately advised to follow up with our regular vet to recheck our dog’s blood pressure in clinic— defeating the purpose of arranging an in-home visit— essentially sending us back to square one. Rending more confusion than clarity, the entire visit was pointless.
When we tried to contact NW Mobile Vet, we allowed for the company to provide a solution to the problem. After the appointment, we reached out to the clinic to express our concerns and asked if a follow-up appointment could be arranged with a different or calibrated machine. We were told they only had one blood pressure monitor and that a second visit would require full payment again.
Expressing our dissatisfaction with such an option presented, we were then directed to Dr. Blake, the owner. Our conversation with him was by far the most troubling part of the entire experience. He was dismissive from the start, refused to consider that the equipment might have malfunctioned, and insisted repeatedly on the cost of their blood pressure machine—as if the price tag alone guaranteed accuracy.
We were surprised at the refusal to consider that the equipment might have had any role in the inconsistencies, especially when readings fluctuated so dramatically.
Despite clear data showing extreme variability in readings, he insisted the machine was working properly and suggested the issue was likely due to our dog’s anxiety — even though she was calm and cooperative during the visit, which we made clear. The possibility of equipment error was never seriously acknowledged.
As our dog of 14 years, we know her behavior well—when our dog is anxious at her vet clinic, she presents with visible signs of distress such as panting, trembling, and whimpering. None of these signs were presented by my dog during their visit. This was communicated to the owner as well, but again he was dismissive.
Had we taken those inconsistent readings at face value, our dog could have been incorrectly diagnosed with hypertension and started on unnecessary medication — a very real and serious patient safety concern.
After bringing up all variables BUT their machine being faulty—at the very end he then offered to consult with an Internal Medicine vet, and if they agreed with our concerns, he would consider refunding half of the cost of our visit. Less than 24 hours later, we received an email stating that he consulted with a Cardiology vet and an Internal Medicine vet (he did not specify any names or provide any proof of consultation)—and they agreed that their blood pressure readings were in fact accurate. In addition, he notified us in this email that he would be discharging us from their care, and the ability to make future appointments with them. He stated NW Mobile Vet would no longer respond to future correspondence from us.
We have lost all confidence in NW Mobile Vet and have no intention whatsoever to entrust the care of our dog with their practice.
This experience was not only unhelpful, it was alarming in how quickly the practice dismissed our concerns rather than working with us to find a responsible solution. We would not recommend NW Mobile Vet, and especially not under the leadership of Dr. Blake.