North Texas Dog Doors

We had such a great experience with this dog door company. Communication was clear, scheduling was easy, and the installation was done efficiently and neatly. The door itself is sturdy, secure, and blends perfectly with our home. Most importantly, our dog absolutely loves it! It’s made such a difference in our daily routine. We would absolutely recommend them to anyone considering a dog door.

Our dog door was installed with no issues and looks great. We were getting bids for replacing the complete door and adding a dog door to it. Using Texas Dog Doors was the perfect compromise. We get to keep the window and our original door and have a dog door. Great customer service!!

Great experience. Ordered door and collars for my pups. The team was responsive and knowledgeable about the product and which product would best fit my needs. I would recommend them. I’m 100% satisfied.

Couldn’t recommend more, in fact, my best friend immediately went with them as well. Holly is awesome, communicative, and this husband and wife duo is efficient and affordable. We sourced every type of solution, and they brought us a different one that couldn’t have been better and within budget. Before you redo your door or buy a custom one, call Holly.

If you are wanting to install a dog door, I highly recommend North Texas Dog Doors. They were professional and friendly from the beginning when I asked lots of questions and did a wonderful job installing. The process was quick from order to install and they cleaned up nicely at the end. My dogs love their new door and it looks nice. I did lots of research and price comparing and NTXDog Doors is definitely the best cost and quality.

— unacceptable communication, poor guidance, and no accountability. They installed a through-wall dog door on December 17. I moved in on January 2, and within a day it was clear the issue wasn’t “training my dog” — in the through-wall tunnel/box configuration, she simply doesn’t fit comfortably due to clearance. This is a sizing/clearance problem. Timeline (because the pattern matters): • I texted Heidi on Saturday about the issue and did not receive a reply until Tuesday. • Because this was time-sensitive (my dogs rely on this), I called on Monday and spoke with Anthony. He was very short, said he wasn’t aware of the issue, and said he would talk to Heidi. • When Heidi finally engaged, she implied I “wanted the exact same size” as what I had before. That’s not accurate. The previous door was provided as a reference, but what I cared about was maintaining appropriate clearance/height off the ground. It is their job — as the professionals — to look at the prior setup and educate the customer on the difference between a door-mounted flap and a through-wall tunnel. A simple question would have prevented this entire situation: “Did you know a through-wall install requires more clearance and can fit differently?” No one took measurements or walked me through clearance implications before installing. She also claimed that it is not her fault because she’s been doing this for 15 years and it hasn’t been a problem. First time for everything… • Heidi asked me to send a video of my dog trying to use the door. I declined because forcing attempts would scare my dog and the issue is physical fit/clearance. • Because the communication was so poor, I ended up having to propose solutions myself. Most recently, I asked if they could simply invoice me and order the replacement door. They still wanted me to pay around $350 in labor because they refused to own the mistake. While I negotiating labor down, I offered to pay by credit card or PayPal to protect myself in case things went south or they didn’t refund me the difference. They replied that they do not accept credit cards or PayPal and offered check, Zelle, or Venmo. Given how poor the communication and follow-through had been, I was not comfortable using unprotected payment methods, told them not to order anything, and that I would handle it myself. And I did.. $1000 later.. I’ll fix the problem myself. Bottom line: This wasn’t a “busy day” issue. This was days of delayed responses, missed follow-through, and shifting responsibility onto the customer instead of providing basic professional guidance and measurements for a through-wall installation. I cannot recommend North Texas Dog Doors. Update: Pet Door Pros spent an hour on the phone with me troubleshooting and walking through my installation. Their conclusion was that the door may actually be the correct size — the real issue was that I was never educated by the original installer on the need to bring the exterior height up to match the interior for a through-the-wall setup. The original installer never even set foot in my home, and when problems came up, no training or support was offered. Pet Door Pros, on the other hand, will help you troubleshoot and even train your dog to use the door. I highly recommend Bruce at Pet Door Pros — he will truly help you through any issues, asks a lot of questions to make sure everything is right, and won’t just make a sale and disappear.

When you come across great service I believe you should share it. I love that our door was installed with care and precision. It looks great and they were super easy to work with! 100% recommend! Photos speak for themselves.

Words cannot describe how thankful I am right now for my new dog door. Heidi provided a transparent quote up front. On install day, Heidi and Anthony were so quick and efficient with cutting through this door and installing this dog door, it’s perfect for my dog’s size. True professionals here, I highly recommend North Texas Dog Doors!

Working with North Texas dog doors was an amazing experience! They were great at responding to all my questions and keeping us updated the whole time. When the door arrived and they came to install it they were fast and cleaned up their mess. It looks amazing and our golden loves it!

We are very happy with our dog Door! And both dogs learned to use it very quickly. They love having their independence and we love it in the middle of the night when nature calls..