Norman Urology Associates

I have a few times, the Doctor and PA were great. I called the office and left a message after it rang and rang, 4 hrs later I received a call from them. I wanted to verify my apt & time for the next day. I was told that the date and time were correct. When I showed up the receptionist said I did not have an appointment. I had things to do that morning but had to change my plans. Intold the receptionist that I called, and they verified that I did have an appointment. I was quite agitated, but the receptionist poor attitude and sarcastic "I'm sorry sir" did not help the situation. Good Doctors but VERY POOR OFFICE STAFF.

I give this 2 stars because our in person visit went great, everyone was nice and helpful. I also give it 2 stars because any communication afterwards, or lack of, is flat out terrible. I am in charge of my grandfather's health, this was made known to staff and my phone number was the only one listed, he has dementia and I had to be there to discuss his health with the doctor. We had an appointment Wednesday, they told me results will be ready in 7 days. I waited the following Wednesday, the received a bill from the lab but no results on Thursday. Apparently they called my grandfather's phone number? The guy who couldn't even tell the doctor what was wrong? Friday I call the office at 8am sharp, leave a message. at 8:50 I call again and get through to someone who tells me the nurse is busy and will call me when she is done with said patient. 3.5 hours later at 11:35 I get a call that I miss (in the restroom), I call back at 11:36 and am on hold with the answering service until 11:45 when the secretary tells me the nurse is too busy again and they close at noon (15 minutes). Oh but guess what! it's a holiday weekend! Closed Monday too! so now I have to wait basically 2 weeks for results because they decided not to call me but called my grandfather with dementia instead. I'm very disappointed with this place and will be looking into a different urologist elsewhere once we finally get his results back.

Receptionist was absolute nightmare, she was hateful and condescending. I did not have a copy of my insurance card but had all my info, she indicated that this was unacceptable and needed a physical copy. After pressing her to resolve the issue miraculously they accepted my information via email. Customer service with attitude. Follow up appointment was scheduled at the wrong office, failed to file the prescription and Friday hours are not as posted, they close at noon. I called and got the answering service and come to find out I will be waiting until Monday to have my prescription filled. This office has wasted several hours of my day! Guess I will need to take my business elsewhere.

Scam you into Chronic Care program even though you tell the you don't think you would benefit from it. One visit does not mean chronic. I would have never gone there if I knew then what I know now. They don't keep up with what they are offering. Smooth talkers, patients beware.

I was pretty nervous about getting a vasectomy. Dr. Dakil did a fantastic job putting me at ease. The guy is obviously seasoned because the actual procedure was fast. During surgery and post surgery I havent experienced any pain more than a little bit of discomfort. Definitely way better than I expected. I absolutely would recommend him to perform your vasectomy.

The staffs are very friendly but the appointment time to see Dr ratio were like 2 hours. Check-in on time, waited in various places more than 1 hour just to talk to Dr for like 15 minutes.

This place gave a friend of mine a fresh sense of hope. Thank God for that, she really needed to hear some good news. This place is nicely decorated, the staff is considerate, and the wait wasn't too long.

Appointment went well, got me right back. Dr. Dakil was very through explaining all that I have going on with my kidney stone

Receptionist scheduled me after stating they accept my insurance, only to find out they do not at my first appointment. Unacceptable!

Very knowledgeable on the latest of medicines and procedures