Verified

New Smile Auto Body

  • Auto Body Shop in Los Angeles
  • Closed
  • 5
    (592)
New Smile Auto Body
Reviews
5 out of 5
(592 reviews)
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Flor Monterrosa
3 months ago
I recently brought my car to New Smile Auto Body, and I’m honestly so impressed with their work. From the moment I walked in, the staff was friendly, helpful, and took the time to explain what needed to be done. They gave me a clear and fair estimate, and they stayed in touch throughout the whole repair process. When I picked up my car, it looked amazing like nothing had ever happened. The paint matched perfectly, the bodywork was smooth, and they paid attention to every little detail. They finished the job on time, and the customer service was awesome from start to finish. If you need any auto body repairs, I highly recommend New Smile Auto Body. They’re professional, honest, and truly care about doing great work.
Bill Edelstein
6 months ago
Alfredo and Eddie and the crew restored my 2001 Toyota Solara convertible to its original beauty at a fraction of the cost of other body shops. They worked with me on fixing old dents and dings, and found replacement parts I thought no longer existed. They also had a car delivered for me to rent while mine was in the shop. All this done with the Smile that’s in the company name. I can’t recommend New Smile Auto Body enough. Thank you all for your excellent work!
Flavia Cavicchioli
4 months ago
Everyone at New Smile is great! Irene, Alex, Alfredo, and everyone at this shop makes the customer experience feel smooth and secure. They offer a great and fair price, and deliver perfect results. My car looks brand new! I will recommend them to all of my friends.
Felicia Banda
a month ago
They literally had my car fixed by the next day. Super incredible customer service, most reasonable price I could find in the area and they even cleaned it for free inside and out. Professionalism and friendliness was an added bonus!
Gcruz
5 months ago
They are the best in the business without a doubt. They are super friendly, help you save money and they communicate with you with anything. They fixed my M3 from an accident. Looks and feels brand new. Definitely recommend coming here for anyone. Here’s a before and after picture
Luz reyes
5 months ago
Amazing customer service and work! Alfredo and his team are very friendly and always willing to help!! Amazing and the best auto shop ever! Highly recommend!
Jay
3 weeks ago
Writing this review five years later as I recall the experience. I had initially written a five star review as they requested constantly via text post-servicing, which seems to be their policy and explains all their five star reviews. In 2021, I got into a car accident and my car was towed here and “fixed.” The process went a week longer than it was supposed to and even once it was fixed, there were issues with the dash’s check engine light. The check engine light was not on before the accident and was 100% a result of it. Yet, I was gaslit and told by their manager that the check engine light issue was pre-existing prior to the accident and not their responsibility to fix, which it wasn’t. Still, I asked them to fix it and they did for an additional fee, only for it to come back on days later. I went back to them but they said the light’s “just on, it’s not an issue,” so I told them I’d get a second opinion and was told they’d refund me if a different mechanic found the issue. I got a second opinion at the now closed Joy AutoBody off Wilshere and they found that the issue was in the rewiring that New Smile had done post-accident. Not a big issue, but it was 100% their fault and Joy’s owner called them about it to tell them it was their fault. Naturally, I had to pay Joy Auto for their work in actually fixing it. But when I went back to New Smile, I only got half of the money in the refund for the wiring they did incorrectly. They refused to pay the full despite the first verbal agreement. It seemed like they fixed the car well enough, but clearly not to the extent that they said had, choosing to gaslight me today. Fast forward to day, it turns out my front brake (which they also serviced post accident) have really bad calipers (the car was a only a years old at that point and calipers rarely need to be replaced, my car is a 2016 model), making me question what else they may have skimped on.
Luis A Vasquez
8 months ago
The owner Alfredo is is great with talking and working with the customers. He also has a great staff to back him up. They do fantastic work. 100 % recommend to everyone!
Jaime Perez
3 months ago
10/10 body shop. Totally professional and customer oriented. My Corolla got side swiped while parked, the driver side needed repairs. They fixed it good as new, and even fixed smaller scratches free of charge! This is the second car I've brought here and I can honestly say their work still amazes me. Best in the business and totally affordable! I hope I don't have to get any more cars fixed, but if I do, I'm coming back for sure.
Stella Kim
3 months ago
I recently had an accident and brought my car to New Smile Body Shop. Since it was a full bumper repaint, I expected it to take a while… but they finished everything in just three days, which honestly surprised me. The owner is Korean and incredibly kind, and every staff member I met was warm, respectful, and really detail-oriented. They even did a few extra touch-ups for free, which I didn’t expect at all such a thoughtful gesture. When I picked up my car, not only was the repair quality amazing, but they had cleaned both the interior and exterior so nicely. It’s one of those places you can tell takes pride in what they do. I’m definitely coming back here for anything car-related from now on. Highly recommend! 🚗✨
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