New Beginnings Funeral Home

During a very painful time for our family, this funeral home handled my father’s cremation and memorial service with professionalism, patience, and respect. Grief can bring complicated family dynamics, and I want to be clear that the staff remained neutral, respectful, and focused on doing their job the right way. They treated my father with dignity and did their best to ensure everything was handled properly and lawfully. I’m thankful for the care they showed and for the support they provided during a difficult moment. I would recommend them to families looking for professionalism and compassion when it matters most.

I am 20 years old and trusted this funeral home to handle my father’s cremation and memorial service. Instead of compassion and professionalism, I was met with behavior that crossed boundaries no grieving family should ever have to deal with. The staff—especially one male staff member—needs to understand this very clearly: stay out of family business. It was shockingly inappropriate for anyone at this funeral home to insert themselves into personal family matters, offer opinions, or “weigh in” on situations they did not fully understand. You did not know the entire story, and even if you thought you did, it was not your place. Funeral home staff are there to provide services with dignity and neutrality—not judgment, commentary, or interference. What made this experience unforgivable happened on the day of my father’s service. A staff member attempted to take something from me that belonged to my father. I am his child, grieving the loss of my parent, and I simply wanted one last item to remember him by. The fact that this even became an issue is heartbreaking and unacceptable. No family—especially a young adult burying a parent—should have to defend themselves in a moment like that. This funeral home failed to provide the respect, discretion, and professionalism required in this line of work. Grief is not the time for power plays, opinions, or overstepping boundaries. Families come to places like this at their most vulnerable, trusting that they will be treated with care and humanity. Based on my experience, I would strongly urge others to think carefully before trusting this funeral home with something as sacred as a loved one’s final arrangements.