Unfair Fees, Poor Maintenance, and No Accountability
My rental experience with Nest West was extremely disappointing, despite all the great reviews. The home was in poor condition when we moved in—dirty moldy caulking in the bathroom, filthy fans, garbage left behind in linen closet, missing screens, and broken appliances. Despite multiple maintenance requests (flickering lights, broken fridge shelves, non-working stove burners, missing closet doors, etc.), many things were left unfixed.
We left the home in far better condition than we found it—pressure-washing the moss-covered driveway and back patio, deep cleaning every surface, and repairing minor issues ourselves. Yet, $700 was taken from our deposit with no explanation. The lease even states they can deduct any amount they want without justification, and list it as a turnover maintenance fee, which feels predatory.
Avoid this company if you expect your deposit back after thoroughly cleaning it upon move out. I’ve attached photos to prove how it looked when we moved in.