Compassionate Support at Neptune Society (Golden Valley, MN)
I cannot express enough gratitude for the Neptune Society and the support they provided following the unexpected passing of my mother.
We had fortunately purchased a policy just a few months prior, and I am so thankful we did. Dealing with an unexpected death is incredibly stressful, but having everything already in place made the process seamless and simplified, allowing our family to focus on our grief rather than logistics.
The staff at the Golden Valley branch was exceptional:
Andrea Rasmus: We worked with Andrea to purchase the policy. She made the initial setup easy and ensured everything was perfectly in place.
Ellen Kokes: After my mother’s passing, Ellen was incredible. She navigated every detail with us—from the obituary and death certificates to the final planning.
What truly touched us were the thoughtful details we hadn't even considered during such a difficult time. We were offered fingerprints for keepsakes and locks of hair, which are so meaningful to our family. Additionally, they were able to hold her ashes until we have our service this summer, which has given us the time we need to plan a proper farewell.
Both Andrea and Ellen were empathetic, kind, and provided so much helpful information. They treated us with genuine care and made a painful situation much more bearable. I highly recommend this team for the peace of mind they provide.