Neptune Society

Neptune Society made my experience with the death of my husband more painless and less complicated than I ever expected. All it to was one phone call and they handled everything without my having to think in an extremely emotional situation. They kept me informed all the way thru the experience while being very understanding of my needs. I also have a policy with them and this experience has given me a sense of peace regarding my family for when I join my husband later. I recommend Neptune Society to everyone in need of an amazing support system.

We researched several pre-planning companies and decided on Neptune Society due to other family members already using them, but also with our own research. They offered a better suite of services than most other companies and their cost came in a good price for our wants and needs. We worked with John Lawrence and couldn't have been more happy. He explained everything very clearly and answered all questions thoroughly. He did not at anytime pressure us into buying anything we did not want and as I stated above John did explain all the offerings to us clearly and then let us decide what we wanted without pressure or time constraints.

Kristin Castieg with Neptune made the process so very easy. Clear explanation. The options they offer, including the financing. I feel safe and secure knowing all our needs will be covered and taken care of, making it easy for our family.

My mother passed away unexpectedly and I found out that she already had all of her arrangements planned and paid for. During that terrible time, that was an absolute blessing. I truly cannot say enough wonderful things about Neptune or Amber. Constant communication and truly made me feel like I was more than just a client.

Neptune Society is a blessing. I didn't have to worry about a thing. My mother's remains were back faster than I expected. This company is so compassionate and caring. I can't thank them enough. Many blessings to a thoughtful company.

What truly stood out was how seamless the entire process was. Lynnette took the time to explain everything clearly and handled all the details with precision. From the paperwork to the logistics, everything went smoothly, which helped ease some of the stress during such a tough time. Her professionalism and kindness made an incredibly difficult experience more manageable, and we felt well-supported every step of the way. I highly recommend Lynnette and Neptune Society for anyone facing the loss of a loved one. Her dedication and care were a great comfort to us.

Wonderful, kind and caring. My husband passed on February 7th and Neptune was there for me. I highly recommend Neptune and so does my church, Redeemer Lutheran.

I would rate my experience buying prepaid contract with Neptune a 6 out of 10. The process by which one “closes” the transaction is rigid, cumbersome and if one has all of one’s faculties is a little insulting. Even after 2 meetings and time to digest the information, you can’t just ask that an agreement be prepared that includes the services you want, you have to have a third 1-2 hour meeting to go over each paragraph as it’s explained… again. Then you have to do it again after you review the result of the third meeting. That’s another hour-ish meeting. In addition, the items that were important to me, specifically scattering remains with family present which cost about $1100 than just staff scattering was not something that would be coordinated with the family. The family would simply be advised when the scattering would occur. Plus, this isn’t a term described fully in the agreement. Furthermore, while Neptune says it has various locations for scattering, the legal documents only reference scattering at sea. My confidence level that my family will get what I paid for is only about 85%. Neptunes survey after I signed the shreement asked why I agreed to participate in survey. I did it because I didn’t perceive any intent to misrepresent any service or contractural term, but found the written agreement did not always conform with what was represented. Also, packaging merchandise items whose prices are not fixed by the agreement with services whose prices are fixed seems like a trap for the surviving family members who would want to do what the deceased wants.

Neptune Society compassionately met all our family’s needs- making a difficult process seamless. Amber was thoughtful, caring and a great communicators. I appreciate the excellent client services.

My Neptune Advisor, Sandra Smith did an excellent job explaining all of the different options that Neptune offers. I asked her a lot of questions and she answered them, being able to confirm her answers with the Neptune Society written information. I was able to select the best plan for myself and to make it easier on my family after I am gone. Neptune Society is the best Cremation Plan for my needs.