My Grandmother wanted to get her arrangements taken care and I found them online. Made the call and within a few hours someone returned my call. We set up an appointment for a few days later. Prior to the appointment, a representative (Michael Figueroa) reached out to confirm and let me know he would be the one visiting us. On the day of the appointment he texted to let us know he was on his way. When he arrived, we sat down and went over the plans. He was friendly, informative, knowledgeable and attentive. We did not feel rushed as he took his time answering all of our questions and giving us everything we needed to make the correct decision for our grandmother. I honestly thought it was going to be something very somber and sad however, it was not. He kept it light and made my grandmother feel very comfortable. Overall from start to finish, this process was much smoother and easier than I expected. Great communication and kindness! Will be reaching out shortly to get my arrangements set up.