as a young woman in my early twenties, i visited several auto body shops in kent after accidentally hitting a pole with my 2025 honda civic. since i was paying fully out of pocket without using insurance, i quickly realized many shops were giving me outrageously high quotes that didn’t match the actual damage.
after a lot of research, i found national auto collision, and i’m so grateful i did. from the beginning, they were respectful, transparent, and incredibly accommodating with scheduling. they kept me informed every step of the way and clearly explained the repair process so i never felt confused or taken advantage of.
when i picked up my car, i was blown away—it looked brand new, and i couldn’t even tell there had ever been any damage. on top of that, despite increased labor costs, they gave me a discount at the end and even took the time to explain how insurance works for future reference.
they treated me with professionalism and care throughout the entire experience. i truly hope i won’t need their services again, but if i or anyone i know ever does, i’ll absolutely recommend national auto collision. thank you for your honesty, hospitality, and amazing work!