Nanavati Max Super Speciality Hospital Mumbai

We had a very positive experience at Nanavati Max Hospital, Mumbai. In what has been an extremely difficult time for our family, the doctors and staff ensured that we always felt informed, supported, and comforted. Everyone we interacted with was knowledgeable, polite, and reassuring. Even while explaining a serious diagnosis, they maintained a positive outlook, clearly outlining the challenges and the treatment plan with compassion.

This hospital does not even deserve a single star. The treatment here is shockingly poor. The nuns working in the CCU and ICU have zero medical knowledge or training, they don’t even know how to take a basic human temperature. It is horrifying that such untrained staff are allowed to handle critical patients. For the massive amounts they charge, patients and families deserve proper care, but what we experienced was worse than a government hospital. The rooms are filthy, with no cleanliness, broken ACs, and poorly maintained facilities. The so-called "private hospital" standards are completely missing here. Instead of helping, the hospital only gave us a hard time—both the patient and the family. Shockingly, my patient recovered far better at home under the care of a private nurse than during the 1.5 months wasted in this hospital. That speaks volumes about how incompetent and careless their services are. There is no point complaining to the management—you will never get a response. It is clear they do not care about patients or their families. 💔 Save your money, save your loved one’s life—do NOT take them to this hospital

First of all, the services this hospital offers are great. The staff was very cooperative, and the canteen is also very good. Thanks to Dr. Mihir Bapat, who operated my youngerbrother; it was a successful operation. He explains the solutions to your problems very well. Also, Dr. Chintamani, during the time of discharge, explained the X-ray to me, detailing what exactly we did. The overall staff here is great. Also, thanks to the facility manager of this hospital, Richard, for making sure that we wouldn't face any issues with anything. But I just have one humble request: the visiting hours are between 5 to 7, so I request that during that time, all the doctors or physiotherapists should not take patients for X-rays or MRIs because we have a 2-hour window, and during that time, many relatives come to meet the patient. So that's the only thing I didn't like about it.

We are from Kolkata, and before coming here, we had consulted many doctors regarding BMT, but we never had the confidence to proceed with the treatment. After searching for Dr. Sameer Tulpule on Google, we decided to come all the way from Kolkata just to be treated under his care. From our very first consultation, Dr. Sameer gave us so much confidence and clarity that all our fears were eased. His expertise, patience, and positive approach made a huge difference for our family. We would also like to specially mention his coordinator, Somosri, who is extremely kind-hearted and supportive. She explained every procedure in detail and guided us through the entire process very smoothly. Her constant support, empathy, and prompt help made this difficult journey much easier for us. We are truly thankful to Dr. Sameer Tulpule and his entire team for their dedication, care, and professionalism. Highly recommended for anyone seeking the best treatment and genuine care.

I had the opportunity of consulting Dr. Chandrashekhar Kulkarni, Head – CVTS at Nanavati Max Hospital, and my experience was truly outstanding. Dr. Kulkarni’s clinical expertise, combined with his compassionate approach, was evident throughout every consultation. He took the time to clearly explain each aspect of the treatment plan, offering thoughtful guidance and reassurance at every stage. His calm demeanor and patient-centric approach made an otherwise challenging journey significantly more manageable, and I felt completely confident in his care. I would also like to express my sincere gratitude to Dr. Khusboo for her personalized attention and for patiently addressing all our concerns during the hospital stay. The entire team of doctors and physiotherapists was highly cooperative, informative, and compassionate, consistently demonstrating a genuine commitment to patient well-being. The Facilities at Nanavati Max Hospital is equally commendable. The nursing and support staff were professional, attentive, and efficient, ensuring smooth coordination across treatment processes. Their dedication to delivering high-quality care was evident in every interaction. Recommendation – Billing Department: The final bill should be shared with and explained to the patient’s relatives and signed prior to being forwarded to the insurance company for claim approval. Additionally, providing a more detailed and itemized bill would help relatives better understand the charges incurred. In conclusion, I am extremely satisfied with the medical care and overall experience at Nanavati Max Hospital. The hospital’s exceptional clinical expertise, advanced facilities, and compassionate service exceeded my expectations. The only area that requires improvement is a more streamlined billing process.

I had a good overall experience at Nanavati Hospital. The doctors provided very good treatment and explained the condition clearly. The nursing staff and other hospital staff were polite, supportive, and cooperative throughout the stay. However, at times when there were multiple emergency cases at the same time, there was a delay in attending to some patients. This seemed due to high patient load rather than negligence. Overall, the medical care and support were good, and I am satisfied with the treatment received. Floor manager Richerd also Very supportive

Extremely Disappointing and Unethical Experience – Beware! This has been the worst experience ever. The hospital management is completely non-supportive and appears to be involved in unethical practices. Due to a miscommunication between the Nanavati TPA and the insurance company Niva bupa — my cashless insurance claim was rejected. As a result, I was forced to pay the entire amount out of pocket. This feels like a total scam, and it’s clear that the hospital management is complicit. I was not even planning to get admitted here, but the hospital staff personally called and convinced me to get admitted, assuring me they would handle everything with the management. Once the insurance claim was declined, everything changed — the staff became unresponsive, and the quality of service deteriorated drastically. You call for the service ,they will come in press the button attended and respond with , staff will be back in few minutes had to wait for an hour sometimes. Physiotherapy Dr stopped coming in as they knew their was payment issue going on , so management could have asked us that if we can move to different ward . No proper cleaning or hygiene Food was delayed or after asking for multiple times than they would provide it No timely billing, with deliberate delays just to increase the charges Even though my claim was initially passed, it was rejected later due to the hospital’s own miscommunication with the insurer, and no one took responsibility. I was kept in the hospital for extra days without clear communication or consent, just to inflate the bill. To make matters worse, they charge private (cash) patients significantly more than what they quote to insurance companies. This kind of dual pricing is highly unethical. Naam bade, darshan chhote — Big name, terrible service. I strongly advise everyone to avoid this hospital. If you rely on insurance, you might be trapped like I was. And if you're a cash-paying patient, be prepared to be overcharged without transparency.

I am a patient from Assam and have been under the care of Dr. Sameer Tulpule and Dr. Niseem, visiting every three months for my regular follow-ups. Each visit has always been smooth, reassuring, and well organized. Today, I came for a bone marrow aspiration, which was performed by Dr. Niseem. The procedure was absolutely painless, and it was done with great care and expertise. Both doctors are highly professional, experienced, and compassionate, which gives immense confidence to patients. I would like to specially and sincerely thank Miss Somosri, Dr. Sameer Tulpule’s coordinator, who plays a crucial role in making the entire journey comfortable for patients like me who travel from far away. She is extremely efficient, patient, and kind-hearted. From scheduling appointments to clearly explaining the procedure details, costs, and timelines, she ensures everything is transparent and well planned. She also guides patients thoroughly regarding pre-procedure and post-procedure care, always responding promptly to queries and concerns. Her coordination, empathy, and dedication truly make a huge difference and reflect the quality of care provided by the entire team. I am deeply grateful for her constant support. I highly recommend Dr. Sameer Tulpule, Dr. Niseem, and their entire team for their exceptional professionalism and patient-centric approach.

The entire team of doctors was excellent. I would especially like to mention Dr. Rahul Tambe and Dr. Sanjeev from the ICU for their outstanding care. Dr. Amit Kulkarni, the psychiatrist, was very supportive, along with Dr. Raina Nahar for skin care and Dr. Amol Joshi. A special thanks to Dr. Siddharth Kharkar, who treated my mother for Parkinson’s disease and coordinated her overall care so efficiently. His dedication and leadership made a significant difference. I would also like to acknowledge Dr. Avinesh Arora and Dr. Pradip Bhosale for their care and support. I would also like to specially thank Dr. Mayur Shah for the excellent Home Care services, which were extremely helpful and well coordinated. The nursing staff was exceptional, and the support staff—including the emergency care unit team and the ambulance drivers—were equally commendable. Everyone was professional, compassionate, and attentive. Overall, the entire team at Nanavati Max Super Speciality Hospital provided outstanding care, and we are truly grateful to each and every member of the staff.

Dear Team, I would like to share my feedback based on my recent experience at Nanavati Hospital, Mumbai. I must begin by appreciating the doctors, nurses, caretakers, housekeeping staff, and overall cleanliness of the hospital. Their professionalism, dedication, and patient-centric approach truly deserve a 5-star rating. The medical and support staff are undoubtedly the strength of the hospital. However, my experience with the Admission, Billing, and Audit Departments was extremely disappointing and reflects serious operational and behavioral gaps. 1. Admission Department: Despite having a confirmed admission appointment and informing the department well in advance before arriving on the scheduled date, no bed was available upon arrival. Even more concerning was the inability of the staff to commit to a realistic timeline. I was informed, quite casually, that it would take a minimum of 4–5 hours to confirm bed availability. Such an approach is unacceptable for a private hospital of this stature and gives an impression of inefficiency and lack of accountability. 2. Audit Department: After completion of the audit and resolution of all queries, files are simply kept pending without any intimation. There is no proactive communication regarding the generation of discharge slips. Patients or attendants are compelled to repeatedly visit the department, only to be asked to wait indefinitely while their already-completed files are retrieved from a heap. This causes unnecessary stress and delays at a critical time. 3. Billing Department: While billing is essentially meant for financial transactions, the efficiency here was surprisingly low. Even public sector banks appear faster in comparison. Belive me you will SBI people are better than them. Additionally, it was observed that individuals who raised their voice or spoke in the local language were attended to on priority, which reflects poorly on fairness and professionalism. For any institution, the first and last touchpoints—admission and discharge—leave the strongest impression. Unfortunately, inefficiencies in these departments overshadow the excellent work done by the medical and caregiving teams. I sincerely urge the management to review and overhaul the processes and staff conduct in the Admission, Billing, and Audit Departments. Addressing these issues will significantly improve the overall patient experience and uphold the reputation of an otherwise excellent hospital.