We have used MTG since we moved into the area, roughly four years. The original crew that would do our seasonal tire swap was amazing! No issues and never stripped the studs. 5/5 service, every time. Starting this winter, we had the tech report that the studs were stripped and couldn’t complete the swap. Understanding that accidents happen (to multiple wheels at the same time) we took the car to the dealership and paid for the repair. After talking with the owner, I agreed for MTG to pay for the repair with a free tire swap in the summer and I paid for the prior incomplete swap for their time. When having MTG return to do the complimentary swap, the tech stripped the studs again, requiring us to go to the dealership again to repair and finish the tire swap there. The owner blamed the stripping issue on the car type, but didn’t offer to help compensate the bill every time we had to bring it in for repairs. The second time this occurred, there was no phone call or email to apologize for the situation. Over $500 and a gigantic waste of time, I’m effectively done with MTG. Two stars because they were a great, convenient service that I sent a lot of customers their way but now a service I will never use again.