My Safe Auto Glass Repair and Replacement

Unfortunately, my experience here has been extremely disappointing. For those considering this business, I urge you to read my experience. I had my rear window replaced on June 20th, 2025. Initially, the installation wasn't perfect. I noticed glass shards still lodged on the left edge. But when I pointed this out, they removed them, taking additional 40 minutes. However, about 30 minutes after leaving, I discovered that the newly installed rear window has completely shattered. Upon inspecting the cracks, it was evident that the damage originated precisely from the area where the glass shards had been removed earlier. It was plausible that hidden shards left in the frame had caused stress fracture during driving or opening / closing the trunk, as local technicians I contacted also agreed. When I called the shop to resolve the issue, I spoke with Stephanie. She adamantly insisted their tempered glass couldn't break outside the shop. After clearly outlining my observations and opinions of the local technicians, Stephanie offered another glass replacement at half the price. When I requested a full refund due to my lost trust in the business, Stephanie's response quickly escalated into hostility. Stephanie kept repeating that their glass can’t break unless from an outside force in a yelling tone and rude manner consistently cutting me off, when I consistently tried to convince her of possibility of mistake happening in the shop. I testified that I drove the car and was in the car when the glass broke; no outside object was found in or near the vehicle; she repeated her points again, implying that I was lying. Over a nearly hour long call, I was repeatedly yelled at rudely and made a liar. The call ultimately resulted in Stephanie abruptly hanging up on me mid-conversation, leaving me speechless. Mistakes happen in any business; however, how this situation was handled reflect the company's integrity. Based on my experience, I strongly advise caution when considering this business. (picture of the broken glass, with the crack stemming from the location shard was removed from)

Great company! Best price! Excellent service! Sent a text message and got a price and new windshield within 12hrs installed and back on road.

I was calling around getting crazy prices and scheduling weeks out with all the big name companies like Safelight, Caliber, and Glass doc, it was a nightmare and I needed my car fixed ASAP. But this business saw me right away gave me a fair price and AND NO ROBOTS on the phone, just a real person! The same person that greeted me at the door when I arrived was who I was talking too. I love this company and won't go anywhere else for any auto glass issues. 10 out of 10 would recommend!

This experience was better than I could have imagined—prompt, friendly, knowledgeable. I had to have my windshield replaced, and the service was completed in less than an hour (although they said it could take up to an hour and a half). If I ever need my windshield repaired again, I would definitely use them!

I would rate this place 10 stars if I could! From the moment I walked in, I felt extremely welcomed. The service was expected to last 2 hours, but I was out of there within 1.5. Unfortunately, the fabric in my car got nipped while they were working on my car. They were honest in telling me and ordered me a replacement to make it right. Overall, I’m so happy with the service provided!

I called around 5 pm today and Tom said I could come in to fix chip on my windshield. He was extremely helpful and repaired my windshield so quickly! Im amazed by the service and treatment I received! Thank you so much Tom! I highly recommend your shop!

I just left this place and I was amazed by their service! They were able to get me in same-day (on a Saturday) and got my window fixed in less than an hour. They provided the cheapest rate all around and made my window look brand new. They even vacuumed all of the glass out of my car! I hope I don’t end up with another broken window but if I do, I will never go anywhere else. I will continue recommending them to all of my friends and family. They gave me an upfront price on the phone and that is exactly what I paid in store. They are hands down a great business and I am very grateful for the service they provided.

Car got broken into over the weekend. Found my passenger window smashed to bits on Sunday night. Called their 24/7 answering service at 10pm and they told me they had a spare window and to come in first thing the next morning. Got there first thing in the AM and they had me out in less than 2 hours. They priced the entire process at HALF what Safelite quoted me and got it done in less than 24hrs. Staff was excellent and friendly. They were professional and their is a lifelong guarantee on the install. Would and will absolutely recommend them to anyone needing a replacement. If I could give them 6 stars I would.

Subject: Exceptional Service from My Auto Glass! I am writing to share my overwhelmingly positive experience with My Auto Glass. From the initial phone call to the completion of the windshield replacement, their service was nothing short of outstanding. I contacted My Auto Glass and was absolutely thrilled with their prompt response and efficiency. To my surprise and great convenience, they were able to schedule my windshield replacement for the very next day! This level of responsiveness was truly impressive and greatly minimized the inconvenience of a damaged windshield. The service itself was performed flawlessly at my place of work, which was incredibly convenient and saved me valuable time. The technician was professional, courteous, and clearly skilled in their work. Thanks, everyone!

Mixed feelings about this business. They replaced a shattered window the same day we took it in.. We didn’t have a long wait either. The price was $200.00 cheaper than Safelite. However, after 5 days, took it to the carwash and there was a small leak. We could see light coming in where there was no sealant. We took it back that day and they fixed it for us. All good customer service. However, we recently noticed that there is a bit of a wavy distortion when looking through the window. The glass itself looks perfect. Since it is not a front window, not too worried. Have heard that this can happen with aftermarket glass. Would probably go back to this business since Safelite was so, so much worse.