My Safe Auto Glass Repair and Replacement

Unfortunately, my experience here has been extremely disappointing. For those considering this business, I urge you to read my experience. I had my rear window replaced on June 20th, 2025. Initially, the installation wasn't perfect. I noticed glass shards still lodged on the left edge. But when I pointed this out, they removed them, taking additional 40 minutes. However, about 30 minutes after leaving, I discovered that the newly installed rear window has completely shattered. Upon inspecting the cracks, it was evident that the damage originated precisely from the area where the glass shards had been removed earlier. It was plausible that hidden shards left in the frame had caused stress fracture during driving or opening / closing the trunk, as local technicians I contacted also agreed. When I called the shop to resolve the issue, I spoke with Stephanie. She adamantly insisted their tempered glass couldn't break outside the shop. After clearly outlining my observations and opinions of the local technicians, Stephanie offered another glass replacement at half the price. When I requested a full refund due to my lost trust in the business, Stephanie's response quickly escalated into hostility. Stephanie kept repeating that their glass can’t break unless from an outside force in a yelling tone and rude manner consistently cutting me off, when I consistently tried to convince her of possibility of mistake happening in the shop. I testified that I drove the car and was in the car when the glass broke; no outside object was found in or near the vehicle; she repeated her points again, implying that I was lying. Over a nearly hour long call, I was repeatedly yelled at rudely and made a liar. The call ultimately resulted in Stephanie abruptly hanging up on me mid-conversation, leaving me speechless. Mistakes happen in any business; however, how this situation was handled reflect the company's integrity. Based on my experience, I strongly advise caution when considering this business. (picture of the broken glass, with the crack stemming from the location shard was removed from)

Great company! Best price! Excellent service! Sent a text message and got a price and new windshield within 12hrs installed and back on road.