My Health Family Practice

I had such a great experience at this clinic! From the moment I walked in, the staff made me feel welcomed and comfortable. Everyone was friendly, professional, and actually took the time to listen to my concerns instead of rushing me through. The provider was knowledgeable and explained everything clearly, which really put me at ease. The clinic was clean, organized, and efficient. It’s rare to find a place that makes you feel truly cared for, and this one definitely does. Highly recommend to anyone looking for quality care!

*Edit* Michelle is working hard to make positive changes to how the practice is run and to fix the issues I outlined below. My most recent visits went more smoothly, and referrals and prescriptions were handled immediately after my visit. Here's hoping these changes continue! I added one star due to these recent developments. I wish I could give Michelle 5 stars, but honestly even though you can tell she does care about her patients, the actual practice itself it not run very well. I originally chose Michelle because I wanted a private practice that wasn't owned by a private equity company (very, very difficult to find) so that the practioner was more free to do what they felt was best for the patient and wasn't forced to see a patient every 15 minutes (which is why most doctor offices run HOURS behind schedule). My first visit with Michelle was awesome - she listened to my concerns, spent time getting to know me, she did tell me a bit about herself and her journey to opening her own practice which I did appreciate because it made it feel like she really wanted to establish a patient-doctor relationship. We did discuss the HRT pellets that her practice sells, but I told her I wasn't interested in those and she didn't push me. I have seen her multiple times over the past few years since she opened up and although the in-person visits themselves are always great, always on time, it's when I need something else other than an appointment that things get difficult. I had to request a referral multiple times over the course of several months before I got what I needed. This was a referral for a somewhat severe health issue, so having it take that long was really not great. My husband is having the same issue with a referral he needs for a dermatologist. Getting prescriptions filled can also sometimes be a bit of a chore, especially if it is a new prescription or it needs to go to a different pharmacy. Again, we have had times where we had to request items multiple times. Often times no one answers the phone, and I think we have only ever gotten an actual call back after leaving a message one time, so we don't bother doing that anymore. We just call multiple times until we can get someone on the phone. Getting blood work results is also a time consuming process and involves having a telehealth visit with Michelle, which she always is running late for. Last time she completely missed my husband's appointment and ended up giving all the results to me because he had to go to work. Now I have put in a request on their online portal for an appointment and haven't heard back even though it has been several days. I love Michelle, but that office needs a true office manager with real experience running it so they can get these issues ironed out. If they can do that, this would be a five star practice! I also want to add that everyone I have interacted with in this office are sweet, sweet people. Never have I encountered any rudeness from a single member of staff, and I really do value that as well.

I just established as a new patient at this family clinic, Veronica provided outstanding customer service—she was friendly, professional, Showed great customer skills, making me feel valued and at ease right away. I’m truly impressed and excited to begin my journey with this clinic. Highly recommend!

I LOVE this place. The staff is amazing, and I really feel like I've been listened to. Other doctors just said "Oh all your problems are because the diabetes." No testing, and no testing. Michelle took the time to hear me out and did tests to clear my concerns. She is amazing, her staff is kind and treated me with kindness when I came in, in tears! I love it it here, I still plan to go even when I moved across town. She is worth it, this practice is worth it!

Dr. Michelle and her staff were absolutely amazing. During my first visit, Dr. Michelle was incredibly thorough and took the time to address all of my concerns. It's clear she genuinely cares about her patients and their needs. She’s not only highly knowledgeable, but also has a wonderful ability to explain medical issues in a way that resonates with the patient. I’m so grateful for her care and expertise! Highly recommend

No other Dr cares about you like Dr. Ruhnke. She spent real time listening to my needs and gave me more information than all my doctors combined. So many different perspectives, it’s as if the other doctors who spend 4 minutes with you just don’t care and see you as a number. Great service should be shared nowadays.

I came across this clinic after my regular provider stopped offering BioTE pellets for women, and I’m so glad I did! It’s conveniently located just down the road from my house. When I arrived, I mentioned to the front desk that I was filling out paperwork but hesitant to pay until I confirmed the pricing—my previous provider charged significantly more for the same service. The staff kindly double-checked my online booking and confirmed I was indeed in the right place, and at the right price! From start to finish, my experience was fantastic. The entire staff was welcoming, kind, and professional. The clinic itself is clean, calming, and well-run. Honestly, I never thought I’d say this—but I’m already looking forward to my next visit. Highly recommend!

I was referred to this office from a friend of mine. My friend spoke highly of the office. The front desk girl was amazing checking me in. The MA Dulce was new but did awesome as well. I saw the student Nurse but she did great! She allowed me to speak without rushing me at all. She provided feedback and was in all just kind and professional. The phlebotomist did such a great job also. I get anxiety with blood draws but I didn't even feel the poke and she gave me an alcohol pad incase I started to faint lol and she talked to me the whole time and made me feel so comfortable. I also spoke with a miss Veronica during my checkout. Idk if she's the manager but she was so very nice and explained the process of lab results on when the Nurse will be contacting me and the process on if a referral was needed to be sent out and whatnot. Miss Michelle Ruhnke also stopped to say hi while i was getting my labs drawn to introduce herself before i left the office, and to inform me her input on the Student Nurse's visit with me. The visit overall was very welcoming. Hifhly recommend them. Looking forward to continued care here!! 🙏

As someone with multiple chronic illnesses and fairly intense health issues, I've seen a lot of doctors in my time. Michelle is hands down the best. She makes sure to take time with each patient and is always quick to address any need that pop up.

I had a wonderful experience with Michelle and her staff! Everyone is so friendly and they actually listen to you. Michelle spent an hour with me and never once did she act rushed or like she wasn’t listening. She cares about your health and isn’t a pill pusher! I will recommend this practice to anyone looking for a NP!