Clive was brilliant, arranged to visit the same day I contacted him and then let me change the appointment at short notice (COVID related) without complaint. He then came on the first day it was safe to do so, gave brilliant advice how to solve the issue ourselves, and didn’t charge a penny. 10 minutes later I have a bird-free loft, a happy wife, and Clive has a customer for all pest related issues for life! Highly recommend