Cody is amazing! We moved into a new house with no previous experience with a septic system, and due to the housing market the system was not inspected. Cody educated me on how the system works, and where everything was for my system. The tank, the box, and the leach field. He took his time and explained everything to me and answered all my questions all while digging the dirt off the top of the tank and working hard. I didn't realize it was so deep! Glad I paid the (very low) fee for him to do all the digging. Luckily the system was good, but hadn't been pumped in a long time according to Cody. He cleaned it out and got the top back on and was on his way. If I hadn't asked so many questions and if Cody didn't take his time to explain everything to me, he probably would have been done the whole thing in about 45 minutes. He didn't try to sell me any unneeded products or services. It was such a refreshing experience to work with a company that was honest and helpful. I would highly recommend calling Cody at Mr Septic for any septic or plumbing needs! I hope they are in business for a long time, I don't want to use any other company for my septic cleanouts. Thanks again Cody!