Joe responds, arrives, and works with an unbeatable speed and professionalism, yet takes his time to explain situations and pricing.
Despite my being unfamiliar with the weight of my vehicle, I was not upcharged for a tow. He was also willing to come out the next day and waited patiently while a store struggled with a defunct battery return, and was able to deal with the battery being stuck behind some stubborn hardware.
Through all this, Joe was very personable; he stakes his business on his reputation rather than preying on people in a desperate bind who need to move a big hunk of metal. Towing and related on-demand services are not cheap, but regardless of the pricing I will be choosing Montgomery Towing every time.