MONTCLAIR LIMO SERVICE

I’ve been a loyal customer of Parsippany Limo Service (charge appears as Montclair Limo but all the same contact info) for five consecutive years, always tipping generously and trusting them with my airport rides. Despite my loyalty and a 20% tip, I was literally charged DOUBLE on my most recent ride. I informed the driver that we were running 15 minutes late. He looked me in the eyes and with a smile, assured me it was "no problem". Yet, at the airport, I was handed a bill with no explanation, no itemized breakdown, nothing. When I called to resolve the issue, the company refused to clarify the charge, then sent a $10 “we apologize for the accidental extra charge” text (image attached). Which is it- “accidental” or a waiting fee? Their explanation kept changing, they ignored my follow-up calls and texts, and made zero effort to make this right. After five years of consistent business, generous tips, and trust, this is how they treat a loyal customer- with deception, evasion, and disrespect. This company shows no professionalism, transparency, or accountability. This company would rather have me dispute the claim with my credit card company, leave this review, and file a complaint to the NJDCA than to make things right with a loyal customer. WILD. If you value your money and your loyalty, do not use this service. I'll be using Uber next year, lol.

We came across Montclair Limo Service while searching for a car service that provides a car seat, and we can’t recommend them enough! They were quick to respond to my inquiry, are great communicators, and are very accommodating. Caesar was our driver for both our departure and arrival, and he was punctual, very friendly, and most importantly, a good driver! He even remembered a doll my daughter was holding on our way to the airport and asked about it on our trip home (making sure we hadn’t forgotten it). The car was also spotless and comfortable. We’ll definitely be using them again!