I really wanted to like the service! Gave them a couple tries. No luck unfortunately.
1st service - Back in March 2025 I called in for an oil change, they said they don’t often do that but they could help. They charged me a premium price of $150 (I get it, the convenience of being home is worth it). They changed my oil but the tech didn’t have any coolant to top off my car, he told me I should go buy some at autozone and fill it up. I figured I’m paying $150 I’d expect them to provide a full service. I called in they said the best they could do is offer me a future credit.
2nd service - AC went out, I set an appointment online at 9AM. I called them the morning of to explain the situation and make sure they had my address, they confirmed but said the tech is late won’t be there until 10-11. Tech shows up at 1:30PM.. Checks out my car says he needs to do a smoke test to find the leak.. The office calls me and says they need to bill me for another $185 on top of the $185 initial inspection they first charged because now he has to go get more equipment to further test. I reluctantly say okay, the tech leaves and comes back almost 2 hours later. Does the smoke test can’t find any leak… so now the guy from the office calls me, says alright we couldn’t find the leak, so now we need to order $500 worth of refrigerant so here I am sitting at $900 and they don’t even know what’s going on. I decided this doesn’t feel right and to part ways with them. I asked for their general manager to reach out to me, the operator at the office said “Okay, his name is Jake he will call in less than an hour” and as we all could have guessed, I never received a call.
Ultimately I’m sure Monkey Wrench does a fine job, their pricing was honest in terms of refrigerant costs, just the way it was all handled just felt like such a scam. I really wanted to like their services but both times ended with me telling myself I shouldn’t use them again.