Living here was one of the most frustrating rental experiences I’ve had. On move-in day, major furniture that had been promised in the listing, like a couch and several basic pieces, was simply missing. What was present included a urine-soaked mattress and filthy, moldy appliances that hadn’t been cleaned in what looked like months. Despite multiple maintenance requests, ongoing leaks in the ceiling were never properly fixed, only painted over, causing damage and making parts of the unit nearly unlivable.
The parking lot was poorly managed, regularly over capacity, and often flooded with ankle-deep water, leading to excessive dirt and moisture in the unit. The back door remained broken for much of the lease, which only made the issue worse. Requests to resolve these problems were either ignored or temporarily patched, never fully addressed. The building's security alarm went off nearly every month, and on multiple occasions, management took hours to respond, leaving tenants to deal with the noise and disruption.
Communication from management was dismissive and slow, and while the unit was marketed as “turnkey,” tenants were left doing damage control for much of the lease. To make matters worse, we were charged excessive cleaning and damage fees at move-out, despite the condition the unit was in when we received it.
In the 18 room unit, the washer machines did not work from January to around mid-March. It would have been nice to receive credit or some reach out with an apology. Rather instead we as tenants were forced to go to an off location laundry mat. I understand things break, but the lack of communication and normal expected level of urgency ruined our relationship with MLR.
The only positives were the relatively modern appliances, the real estate agents were phenomenal making the search easy, and it was a very nice living space for a college-town rental, but, unfortunately, these were far outweighed by negligence, poor upkeep, and a lack of respect for tenant concerns.