I hate to leave anyone a negative review but unfortunately my experience with MIM Projects was far from ideal. I commissioned Mufaddal to design my loft conversion. The initial plans went back and forth with the council and took a long time and despite my builder starting approximately six months after the initial plans were lodged we didn't receive full approval from the council before work began (we had a kind of conditional approval so were able to begin). But, I understand that sometimes people are busy so I can forgive this and whilst slow, I was kept informed, although I did have to chase at times.
However, the big issue I have was that we had no support during the build. Whilst I expected issues to arise (as they often do during building work) I had expected MIM Projects would be on hand to advise. Indeed I thought this was part of the service I had paid for. When my builders started work they hit a large problem which required the support of MIM Projects to reconsider the positioning of the staircase into the loft. We immediately made contact and asked for help. MIM Projects spoke to me and my builders on March 22nd and we were assured of help within the next day or two. The help never came and I admit that we made the decision to not chase this help - I didn't feel we should have needed to do this given the seriousness of the situation was apparent. Work was underway and we didn't have the time to wait and so my builders carried on re-designing as they went. We never heard from MIM Projects again, although as I explained I did not chase them again. I have given two stars as all steel calculations etc. were provided as and when requested but aside from this I have not been left impressed. The building work is now done and complete to an incredibly high standard, but more or less nothing remains as the original drawings which, whilst necessary, I feel were a complete waste of money.