Millcreek Veterinary Clinic and Urgent Care

I am forever grateful to Millcreek Veterinary Clinic and Urgent Care. We brought our cat, Shadow, in during a sudden emergency with no appointment and no down payment, and they welcomed us without hesitation. They could see we weren’t in a financial spot to pay at the moment, yet their first concern was making sure Shadow got the care he needed—before even discussing payment. When it became clear that the kindest option for Shadow was to put him to sleep, the vet and staff were incredibly compassionate, patient, and understanding. They gave us as much time as we needed with Shadow, making an unbearably heartbreaking moment just a little more bearable. Their empathy and care went above and beyond, and because of them, I will be bringing all my other pets here from now on. They truly treat both animals and their humans with love, respect, and kindness.

Reception and techs were wonderful—kind and professional. Unfortunately, the vet’s (Leah Ravitz) communication was dismissive and patronizing. She repeatedly emphasized that my dog was “EXTREMELY overweight” and said that “just like people, dogs have a hard time toting all that chunk around,” which felt judgmental rather than clinical. Whether she intended it or not, as a fat person this came across as blatant weight stigma directed at me and felt like I was being talked down to. We are an active family, so the assumptions behind those comments were especially inappropriate. I’m not opposed to a weight-loss plan for my dog if it’s medically needed, but there’s a respectful way to have that conversation, and this wasn’t it. The vaccine estimate was around $468, which I would have paid if the experience had been better. Instead, we paid the exam fee and left.