Inconsistent communication and unreliable pricing
I went out of my way to confirm pricing with two Mid State reps, Ethan and Nik, before scheduling a visit - giving full details to avoid wasting anyone’s time. Both assured me the range was accurate and wouldn’t vary more than $50, even after seeing the window in person and taking the same measurements I’d already sent.
Despite that, the final estimate came in about 30% higher, without explanation, and not even for the upgraded window we had discussed. When I asked about the increase, a third rep, Jeff, stepped in and said only that “the configurator” determined the price. It’s now been 12 days with no reply from him to my polite follow-up. Disappointing experience and a waste of time given the lack of consistency and follow-through.