Michael Shaver Plumbing, Septic, & Dirt Works

We had a very small hose on a well pump with pin holes leaking. I explained that is very small and the part is very cheap. Austin came out and explained that is a water line and would cost over $500 to repair plus the $99 service call. I told him we couldn't afford that for a part that we could get at Auto Zone or Lowe's for maybe $5. My mom is in home hospice and I'm a disabled veteran. He lowered it $289 plus the $99 service call. Since I couldn't leave my mom to look for the part, I had no choice but to pay it. It literally took 30 seconds to exchange the hose. I knew exactly what needed to be done and told him what needed to be done etc. I do NOT recommend them. While I appreciate the 10% veteran discount and lowering the price somewhat but honestly, this job took 30 seconds and a part that was maybe $3 and basically me telling him what to do. This is what was repaired for $350. The hose still needs to be cut shorter and not hanging down so I'll have do that myself. Steer clear unless you seriously want to overpay and still have to do things yourself!

We called Michael Shaver in a pinch when the city told us we had a bad water leak. When on the phone, there was no discussion of how much a service fee may cost, a minimum cost to repair pipes, etc. We had already located the leak and had it marked, so the next morning, all the tech had to do was dig into the ground (not far at all), replace the pipe (not even 2 foot) and fill it back in. Wasn’t even there the full 2 hours we had scheduled. That’s when they decided to tell us it would be $850. I don’t mind the service call fee, or even the $125 just to dig a hole. But it was $650 minimum for pipe under 2 foot?? Obviously we didn’t have the money on hand, but the tech assured us that we could pay online anytime once we had the invoice and login info. They then issued an automatic late fee because we didn’t pay the tech immediately, even though he assured us it would be fine. Then, when I called to discuss getting the account changed into my name (it was previously another family member), the woman on the phone got a bad attitude, was very snippy, and overall just rude. I then asked her about being able to get my login info so i could pay online and about getting an invoice (I still hadn’t received one, and didn’t want to pay without seeing what we were charged first). I also asked about the late fee, as I thought maybe we had a balance from before we transferred the account. That’s when she told me that if we didn’t pay the tech while they were there, it was automatically late, and there was no fixing it. I then asked if there was anyway to maybe do payments, as $850 is a lot at once. She got even more rude and snippy when I asked this, so I told her I’d figure it out, and hung up. Such poor customer service, communication, and overall experience. Wouldn’t recommend to literally anyone.