Metro Motor Towing

I had a horrifically traumatic experience! A huge tree fell across a ravine in a DC park, hit a 2nd tree both landed on my car trapping me, crushed the windshield, demolishing the front of my car, 6 inches from my head!! AAA put me in contact with Res-Q , Metro Motor Towing. The owner, HIsham Elveyn, was quick to respond, and his driver, Rene, was on the scene within the hour!! Professional and Kind! Rene retrieved my keys, bringing them to me before I was taken to the hospital. Hisham is great and kept me informed in this process. Thank you to his team!! 10 star review!!!! To DC 911, EMS, MPD, PARK POLICE DC FORESTRY, FEDERAL FORESTRY, AND THE NEIGHBORS WHO WERE ALL ON THE SCENE, THANK YOU ALL! I am Healing!🙏🏽🙏🏽🙏🏽❣️

I cannot urge anyone more strongly to avoid this company! While popular in the DMV, their customer service is incredibly poor and they lack professionalism and accountability. Earlier this year AAA dispatched their services after my car was parked and damaged in a hit and run. After Metro Motor arrived, I gave them my preferred auto body shop address to take my vehicle as I could not travel with them there. Not only did Metro Motor then take my car to the incorrect address, but they left the keys in the car. As a later result of this, my car was stolen. They offered zero help and assistance in locating my vehicle or accountability in their employee’s negligence. When my car was later found, it was totaled. Be advised to avoid them at all costs!

Jorge could not have been more sweet or helpful getting my car towed to a shop. He answered all my questions and was incredibly friendly and proactive helping me figure out what could be wrong. I was assigned this company through AAA but would 100% seek them out deliberately if I ever run into another issue. Thank you!

I had an excellent experience with Metro Motors! From start to finish, they went above and beyond to make sure I was taken care of. When my car broke down, their towing service was fast, professional, and reassuring during a stressful situation. The driver was courteous and made sure my vehicle was handled with care. Once my car arrived at Metro Motors, the staff was incredibly helpful, transparent, and honest about what needed to be done. They explained everything clearly, offered fair pricing, and completed the work quicker than I expected. It’s rare to find a company that combines professionalism, reliability, and genuine customer care, but Metro Motors does exactly that. I would highly recommend Metro Motors to anyone in need of towing or auto services. They’ve earned my trust, and I’ll definitely return in the future.

Very bad experience. Do not recommend. My car had been stolen, and this towing company falsely claimed it had serious mechanical issues and could not be driven, which led them to overcharge me. After inspection by my mechanic, the car was found to be in perfect working condition with no oil leak or mechanical problems. They also failed to provide an itemized invoice, and when I called to request one, the staff was extremely rude and told me I had no choice but to pay or leave my car in storage so they could continue charging more fees. This company was misleading, unprofessional, and took advantage of the situation.

My husband and I were on our way to meet our son when a coolant hose blew and left us sitting in front of the Marine barracks in DC. We called AAA and they sent out Metro Motor towing. A fellow named Johnny was there in only 30 minutes. He called us and was very competent loading the car. He delivered us and our car home and was an excellent and safe driver.

I had an accident recently, and when I called Metro Motor Towing, someone arrived within minutes. The whole process was easy and smooth. Just from one call and my car was towed with no issues. Fast, helpful, and exactly the service I needed during a stressful moment. Highly recommend!

My parents needed to get their car towed to the mechanic so I called AAA. When the tow truck driver arrived it was Johnny P, who diagnosed the issue that saved me a bunch of money in diagnosis fees from my mechanic. Great dude. Will call again in the future, if needed.

This company METRO MOTOR canceled my tow 4 times without communicating — via AAA — when they could have let another service fulfill my towing needs… awful customer service and communication. Tow driver says they called when they in fact never communicated with the tow company, AAA, nor the driver.

I was parked at the Milton apartments delivering kfc to a resident parked at the dog park outside of Costco when I ran into the lobby and back Metro motor towing took my car in the 5 minutes it took to drop off the residents food. I called 911 to report the car stolen and they had no records of a tow request. A resident in the lobby took a photo of the suspicious tow. After I asked the concierge if they had requested the tow they said no. I later learned that Costco down the street tows. I got a Lyft ride to Metro motor towing on colvin St Alex va. When I got there to collect my wallet my credit card and my SS card my license etc ..my jacket my glove s on a cold ❄️ rainy day 2 guys got out and one guy opened the fence so I could get my personal belongings.i asked the skinny guy how much it would cost to get my car out and he said 160. The big fat guy said and started bumping me with his elbowto look at his cell phone and look at where I was parked and the city would of charged me more. I told them I didn't have 160 bucks.i would come back the next day. The skinny guy was asking how much I had... I told him it was none of his business how much money I had ... period. My Lyft driver witnessed the whole thing.