MERLIN COMPLETE AUTO CARE

Excellent customer service. We were informed every step of the way. The front desk attendant was an extremely nice person. We received our car back in a very reasonable amount of time. We will most definitely return for future services Thank you to all at Merlin's!

I scheduled my appointment online and this location did not get this on their schedule. I called to let them know that I’m running late and couldn’t make my 12:30 appointment. They didn’t get that online appointment but they still accommodated me. I’ve called several shops and an auto diagnostics was $20-30 more elsewhere. I was planning on purchasing this used car but I wanted to know what repairs needed to be done. I was then able to negotiate 800 less on the purchase price of this car. Worth the $60 complete diagnostic charge. They did a top notch job. They took over 1 hour and at the end I received a diagnostic report of all the issues on this car.

The owner and technicians who work here are all very kind and do great work. They work quickly but also have a comfortable waiting area if you decide to wait on your car. I have had a great experience here, highly recommend!

Extremely dishonest shop. Please read: If the shop got their way, I'd have paid over $2000 for a single bad ignition coil on cylinder 4. I had a misfiring engine and was forced to pay a $167 diagnostic fee. The "Diagnosis" was ignition coils, valve cover gasket, fuel cleaning and spark plugs. The code showed it was cylinder 4 on the ignition coils (I ran my own reader beforehand) but the shop decided to quote me for all of the extra unneeded work too. They quoted $907.52 for the 4 ignition coils (I did these myself at home in 20 minutes and any person who has worked on this particular model knows this is an extremely dishonest quote) and I declined those but approved $700 for the rest of the repair. At this point, Steve turned from very friendly to very condescending and laughed over the phone. Totally different guy when you don't fall for their astronomical quotes. I approved the oil change and valve cover gasket and spark plugs (because Steve claimed the issue was the valve cover gasket). I then drove an hour to pick the car up (he said it would be ready) for him to call me at 5:50 (I was 5 minutes away) to say it wouldn't be ready. I turned around and drove an hour home. Steve called again at 6:15 and left a message saying he was adding $300 to the repair (I did not approve this and it is against Illinois law to add costs after agreeing without consent). The next day when picking up the car, Steve tried to convince/shame my partner that I should have done what he said. The car was still misfiring. I took it home, changed all 4 coils for $60 in 20 minutes, and the misfire went away. I was dishonesty swindled out of $1000 dollars by this shop. DO NOT GO HERE. The good reviews are simple oil changes and solicited. They lie to add costs. Do not remove diagnostic fees. And they diagnose wrong. They also do not follow Illinois law. Shameful. And I tried contacting Merlin corporate and got zero response. Please please please think twice before going here. MAKE SURE TO DOWNLOAD YOUR ESTIMATE AFTER SIGNING. Steve updated mine w/o consent and so I could not review the original signed estimate. Extremely shady tactic to shake you down for more money and hold your car hostage.

They were able to diagnose and found the new alternator to be shot.. when I received the car back it still wasn’t turning over. The crew came out right before close and we were able to find it was a loose crankshaft sensor. Having a broken exhaust manifold made it difficult for these guys to work with this car but the were able to get.

Awsome service. Honest and polite owner when i missed front wheel cover i requested simba he ordred one for me without additional charge. looking to continue service with them.. also great tech team including Pauli tech lead who make sure service done properly

I took my vehicle to this facility for repairs and oil change. The courtesy, service and charges at this place are all great. Just take appointment before you go and you will receive timely, efficient and great service at reasonable price. I strongly recommend this facility. Again, I took my car for oil change on 8/4/2025. The service provided was efficient and the employees were courteous. I recommend this facility to the customers.

Service was good, but with tax I spent over $82 for an oil change on a small pickup truck. I will look for another place for my next oil change.

Love how they show and point out isssues on my vehicle. No more clunking noise from control arm. No more high shrill from serpentine belt. Ride feels smooth and brand new again. Thanks Paulie and the rest of the Merlin team

Simba, did everything he promised, without missing a beat. Great service, great staff! Highly recommend Merlins.