Subject: Formal Complaint Against MEM PROP. MANAGEMENT - Unethical Behavior and Negligence I am lodging a formal complaint against MEM PROP. MANAGEMENT for their egregious misconduct and lack of management competency. Below are the grievances I've encountered: 1. **Misleading Charges**: Despite being enrolled in AUTO PAY, I was unjustly charged late fees, a problem echoed by other customers. 2. **Delayed Roof Repair**: The condo association neglected to address a roof leak for four months after being informed, resulting in extensive mold, HVAC system failure, and property damage. 3. **Basement Neglect**: The association ignored standing water and mold in the basement for over a year, attributing it to seepage instead of investigating the true cause—a leaking plumbing issue. 4. **Unaddressed Infrastructure Concerns**: Despite complaints and concerns raised by residents, the city, and the state, MEM PROP. MANAGEMENT has failed to address issues with the roof of an underground covered stream. 5. **Lack of Compensation**: Despite months of inaction and the loss of my parking spot, I have not received any HOA fee credits. 6. **Inadequate Mold Remediation**: MEM PROP. MANAGEMENT contracted Servpro for mold cleaning, yet they failed to remove moldy insulation around air ducts or adequately clean air ducts and vents. 7. **Refusal to Provide Information**: Despite repeated requests, MEM PROP. MANAGEMENT has withheld vital information regarding board members and condo association regulations. 8. **Insurance Claims Delays**: It took four months to obtain the name of the insurance company, resulting in further delays in the claims process, which was ultimately denied due to MEM PROP. MANAGEMENT's failure to file a claim. Instead I’ve been told to file with my own insurance. 9. **Refusal to Compensate**: Despite significant damages incurred, MEM PROP. MANAGEMENT has refused to compensate for water, mold, and leak-related damages. 10. **Lack of Response**: Numerous attempts to contact MEM PROP. MANAGEMENT via various channels have gone unanswered, exacerbating the situation. They are liable for all damages incurred as well as loss of rent so either they file a claim and compensate me through their insurance company or directly through the Condo association. **Side Note**: It is disconcerting that MEM PROP. MANAGEMENT dismissed a previous complaint based on language use, rather than addressing the substance of the allegations, as seen in their response to a previous complaint. I am prepared to provide evidence, including emails and transcripts, to support my claims. It is imperative that MEM PROP. MANAGEMENT address these issues promptly and provide appropriate remedies. (BELOW ARE BEFORE AND AFTER PICS)

I had a massive bees nest in my attic. Dan came to cut the ceiling and take out the dead nest. He patched the ceiling beautifully! Thank you Dan for doing a great job on my ceiling 😊

I recently had an exceptional experience with MEM. Their professionalism and attention to detail made the entire process seamless. The staff was responsive and always ready to assist with any questions I had. They maintained the property impeccably, ensuring a comfortable living environment. I highly recommend them for anyone seeking reliable property management services!

MEM Property Management demonstrates exceptional professionalism and organizational expertise through its team's outstanding responsiveness to inquiries and requests. Thank you, Martin, for your prompt email responses! Your commitment to personalized service and attention to detail is highly appreciated!

I wish there was a way to give a score of 0 stars. What I would really like is to give MEM Property Management 5 stars. Unfortunately the service we receive in my community is very poor. Slow response if any response to service requests and lack of communication to community residents is unacceptable. While I have edited my initial review because it ruffled feathers, I stand by my comments and review. Not one word was a lie and that was made clear by the response it received. My preference while my community is contracted with MEM is to receive the service we contracted for and not have to deal with MEM Property Management's retaliation antics. I stress avoiding contracting with MEM Property Management for your community needs. Don't wish you followed the advice of this review, follow the advice of this review.

Had a chance to meet Martin and he was nothing short of professional and respectful. MEM is in great hands with Martin at the wheel and encourage anyone who needs property management to utilize his expertise a professionalism.

My first interaction with Mem was to place a service call requesting repair of an outdoor street lamp. The job was completed in two days! I’m very impressed with their efficiency.

I would like to Thank MEM for all hard work and support they do. They respond promptly for all the requests and attention to detail make living here so much easier and more enjoyable. I truly appreciate everything MEM do!

I have only worked with Mem Properties once, but I can say they are the most responsive people, from the head of the company on down. They listen, problem solve, and try to act in their clients' best interests.

Martin and the team at MEM property are amazing! If I need anything, they respond super quickly and very efficiently. They are great property managers and really makes a difference in the community.