TL:DR - I just had the first night's sleep in years where I woke up feeling really amazing. Great experience, very reasonable pricing and a fantastic bed.
Upgrading to a king-size mattress was a long time coming, and once it dawned on me that my old mattress was slowly injuring me, so I put in a lot of time and research into finding a new one.
How I found MMF:
I saw a Reddit thread in r/melbourne where someone said they bought their bed from Melbourne Mattress Factory and was extremely happy with it. I liked that they were family-owned and made in Melbourne, so I made the hour drive over.
In-store experience:
The showroom is no-frills, no gimmicks; they have their beds to try out, and you can tell theyāre good quality. Behind the showroom door is a very impressive operation and helpful staff who give you all the time you need without being pushy. The guy even showed me a little bit of their factory and how they make their beds. Really cool experience.
Pricing:
They are extremely well-priced, and the premium option was very reasonable; even buying a base with storage was far more reasonable than at most retailers.
Timing:
The mattress itself was able to be made and ready within about a week, which was amazing. However, I also ordered a bed base with 4-drawer storage, which delays that a bit. Overall, it was about 3.5 weeks to deliver, which I thought was very reasonable for a made-from-scratch product.
Delivery:
The guys delivered my mattress and base to the northern suburbs for free, and took my old mattress for no charge. The delivery guys were really friendly, and I felt comfortable having them in my home.
Product:
Iāve only slept on the mattress for one night; my only complaint is that nobody warned me Iād have to set two alarms. I slept so well last night that I didnāt wake up in time to start work (lucky I'm my own boss). Usually, something is sore or strained when I wake up, but not today. I feel awesome.
Overall:
10/10 - I'm glad I took the hour-long drive to their factory, their product. Much appreciation to the Redditors who didn't gatekeep this find, and the wonderful team at Melbourne Mattress Factory for making a very high-quality product so attainable.