Meineke Car Care Center

Subject: Service Experience – 8:30 AM Diagnostic Appointment I scheduled an 8:30 AM diagnostic appointment for my 2008 Jeep Rubicon Unlimited. I arrived at 8:15 AM. The front office employee and a technician were assisting another customer, and I was asked to wait a few minutes to check in, which was not an issue. During check-in, I was informed there would be a $100 diagnostic fee. This was not disclosed when I scheduled the appointment. While waiting, I observed that the store appeared very dirty and disorganized. The staff also seemed unprofessional. The front office employee took several phone calls while eating breakfast, speaking with food in her mouth and taking bites between sentences. The tone and presentation on those calls came across as rude and unprofessional. Shortly after checking me in, she returned to ask how to open the hood of my vehicle. This is a standard Jeep with external hood latches that have been designed the same way for decades. I found it concerning that a service writer would not be familiar with how to open the hood of such a common vehicle. After waiting more than an hour past my scheduled appointment time, my Jeep had not been moved or inspected. At that point, I decided to leave and take my vehicle elsewhere. Given the condition of the store, the apparent lack of organization, and the concerns described above, I did not feel confident that a complete exhaust system replacement would be handled properly or in a timely manner. This location appears to need stronger management oversight to meet acceptable service standards.

We were in a pinch and Lisandro (and John) were absolute champs! They provided professional, friendly, and reliable service when our RV air conditioning broke down. Our Canadian rental proved tricky to diagnose and repair, but they were extremely knowledgeable, patient, and thorough while troubleshooting and even guiding us through calls with the rental company. Lisandro took the time to answer all our questions and explain what was happening, which we really appreciated. If you’re looking for a trustworthy, efficient, and customer-focused service centre, this is the place to go.