I'm giving 2 stars instead of 1 only because the salesperson, Yazan, was genuinely kind during my visit. He noticed my 3-year-old niece was getting fussy while we were shopping and kindly gave her a small toy to keep her occupied. That thoughtful gesture really stood out and deserves recognition.
Unfortunately, everything that followed after the purchase has been a huge disappointment. I purchased a sofa on October 12th and was told it would be delivered within 1-2 weeks. It's now been over two weeks, and the experience has been frustrating and poorly managed.
After a week and a half with no communication, I called the store for an update and was told they were still waiting on Ashley Furniture to send the sofa to their store. By the end of week two, and still no proactive update, I drove to the store in person. That's when I was told they had forgotten to contact me, but that my sofa would arrive Friday Oct 24, to their store after 6 PM and would be delivered to my place on Saturday. I explained that I'd be out of town, so they rescheduled delivery for Monday between 1-4 PM.
Monday came and went with no updates or calls. I reached out around 3 PM and was told I'd hear from the delivery team soon. They finally called after 4 PM.....just to say they wouldn't be delivering that day and would instead deliver the next day.
This level of disorganization and lack of communication is completely unacceptable. I've been more than patient, but there's been no accountability, no follow-up, and no urgency to correct their mistakes.
While I appreciated the kindness of the salesperson, the overall experience has been frustrating and unprofessional. If you choose to shop here, I strongly recommend getting all delivery timelines in writing and being prepared for poor communication and follow-through.