Matrix Auto Service, Engine & Transmission

My radiator went out on my Chevy 2500 while I was on a long drive to Texas . Matrix had radiator and thermostat replaced in just few hours . Even when the shop was busy they gave me 5 star service . Thanks Alex and the mechanics.

Excellent service at Matrix Auto Service. I spoke with the manager the day before, and he really listened to my concerns and took the time to understand the issue. He researched the correct transfer case fluid to ensure the repair was done correctly and even helped guide me on what was needed. When I returned the next day, the staff was friendly and professional. The technician explained the dash code and showed me exactly what was going on with the transfer case and a few other items. I felt comfortable the entire time and never felt rushed. Overall, it truly felt like they cared about doing the job right.Excellent service, fair pricing, and a very positive experience. Highly recommend.

Took my car in for a routine oil change at the dealership and was advised that the vehicle had a list of leaks and problems totaling over $2K. I decided to look elsewhere for help, and I’m so glad I found Matrix. They actually took the time to listen to me on the phone, gave me an honest approximate estimate, and even offered me a ride when mine fell through. Once they got my vehicle on the rack, they called to explain that the dealership's diagnosis of the problems was incorrect, and that the necessary repairs would cost only a fraction of what I’d been quoted. The work was completed within 24 hours. Matrix proved to be honest, trustworthy, and genuinely committed to great customer service. If you value integrity, quality workmanship, and quick turnaround, this is your place. They truly went above and beyond for me. I’ll definitely be a repeat customer.

Alex and his team were fantastic; clear and concise communication ensured a smooth process in repairing my car’s squeaky suspension. Matrix is on speed dial for any future issues. 5 stars!!

I was able to connect with their business frequently. Communication worked out very well. Had to work out some information with the numbers, and they were able to meet us in the middle, which was very much appreciated due to the circumstances of getting the vehicle fixed in a timely manner! . Would highly recommend.

I had my car towed to Matrix Auto and they got right to work on figuring out what was wrong with my car. While I was waiting in the lobby, Alex and Vanessa made sure to make me feel welcome. They are both so genuine! My car was fixed quickly and I was able to drive it out in just a couple hours. I'll definitely be coming back here if my car needs any more work done!

This place has false information and advertising. This is not a true Lexus Certified Service Center or warranty coverage or L/Cedtified service experience whatsoever. I’ve only had my 2010 Lexus LS460L serviced by my Hennessy Lexus Atlanta dealer since 1990. Prices have been fair and service has always been excellent. I always have a complimentary o brand new Lexus loaner car even if it’s just a oil change. They have always washed and dried and vacuum my LS460 at no charge. Unfortunately the closest Certified Lexus service center is Lexus of Mobile - about 190 miles from my home. I’m physically disabled and my brother takes my Lexus in for service and I will be getting my Lexus serviced at Lexus Mobile. I will never step foot in the subpar Bobby Likis Lexus / Auto group again. Never again !! I will make the 2 hour drive and pay more to get true Lexus experience. I believe in 2nd chances to the right people and companies. I’m hoping that Bobby Likis service makes the right choice to take this opportunity to be better. My longtime loyal customer service experience instincts tell me that this Bobby Likis service will never change and continue their business model and status quo. I hope that I’m wrong but experience says otherwise. This service center put on aftermarket oil filter and wanted to do it again with same defect instead of replacing it with the OEM oil filter and 2 days later and they expected me to pay for it !? Unbelievable ! The service manager is terrible beyond belief and not even remotely qualified for Lexus service qualified or just a regular decent service provider. I would avoid this service center at all cost. The entire Pensacola area has terrible customer experience. I’d recommend going to Pace or Destin or Fort Walton Beach or Mobile Alabama. Bottom line is that I will only use a Lexus dealer no matter what. Wishing you the best of luck and safe travels and miles of smiles !

Brought in my truck for an AC compressor fix, got me in immediately, very nice. I'm new to the area so I don't know alot about what's good or not yet, came from Alaska and was dying from this heat. Showed me what was wrong, did it within the EXACT timeframe they gave me, and were so sweet and kind. Great prices and even better people. Would recommend to anyone!!!

I really like the professionalism of this Matrix Auto Service. The owner and his wife were both very friendly and professional. They told me when the part was going to come in and when they'd have the car done and they met that deadline. They knew that I depend on my vehicle for income and they gave it a proper priority. I will use them anytime in the future I need auto repair service. I recommend that you do the same!

First of just walking into the office you would think it was an expensive doctor's office. However it's not! The decor along is so beautiful. Then it's the people that worked there. Alex and Vanessa gives off such good vibes. I took my 2017 Acura RDX to replace the Catalytic Convertor and also get an oil change the prices was so low I wanted to add more stuff. Overall, you will not be unsatisfied with this place. Please come see for yourself!!!