Hi, Zachary! Thank you for the thoughtful review. We’re so glad Trevor was able to step in quickly and get your hot water back up and running when you needed it most. Keeping you informed every step of the way is exactly the kind of service we aim to provide, and it’s great to hear that came through. We’ll be sure to pass along your kind words to Trevor. We truly appreciate your recommendation and look forward to being there for you whenever you need us in the future!