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Masterpoint Appliance Repair

  • Appliance Repair Service in Richmond
  • Closed
  • 4.9
    (437)
Masterpoint Appliance Repair
Reviews
4.9 out of 5
(437 reviews)
4.9
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Kathie Gibson
a month ago
Elvin was great! He’s professional, neat and extremely knowledgeable. He fixed my dryer in a timely manner. Pricing is fair. He gives you a quote upfront and doesn’t charge for the diagnostics. Highly recommended and will be my go to guy for future repairs.
Tariyel Ismayilov
3 months ago
Hasan is a true professional who clearly knows his craft. He pays attention to detail, works efficiently, and delivers high-quality results. Communication was smooth, and everything was completed on time. I’m very satisfied and would definitely recommend Hasan to other
Sandy Johnson
a month ago
Elvin was here promptly and ready to fix our 25 year old Thermador Freezer. He was VERY professional and a pleasure to have in our home. He took care of the issue in short order and was very reasonable with pricing. When it needs service again there is no question who we will call.
Jesus Rangel
3 weeks ago
Ivan serviced my Whirlpool dryer and asked me to leave a review. He said he replaced all four rollers to fix a high‑pitch noise, but the noise returned and required a second visit. The issue still wasn’t resolved, so I had an independent technician inspect it. They found the rollers hadn’t been fully addressed and needed proper replacement and cleaning. After that, the dryer ran smoothly with no noise.Nothing personal — just consider who you call for service, and always get a second opinion before agreeing to any repair.
Afgan Huseynov
4 months ago
I’m very satisfied with the dishwasher repair service. The technician quickly diagnosed the issue and fixed it efficiently. He worked in a clean and professional manner and explained everything clearly. After the repair, the dishwasher is running perfectly—quieter and more effective than before. He arrived on time, offered a fair price, and overall provided excellent service. I would definitely use this service again and highly recommend it to others.👍🏻
Paolo Diaz
2 months ago
Jay did a great job putting back to life our dishwasher. He was very patient with troubleshooting and explained to me what might problems be. I did not regret choosing this company to fix my dishwasher. Will definitely consider them again if i have problems with my appliances. Highly recommended!⭐️⭐️⭐️⭐️⭐️
Sabina Ismayilova
10 months ago
Excellent service! My dryer stopped heating, and the technician arrived quickly. They were professional, knowledgeable, and fixed the problem efficiently. Everything was explained clearly, and now my dryer works perfectly. Highly recommend for anyone needing reliable and fast appliance repair!
Dat Phan
3 months ago
I would not recommend this service. The technician seemed to rely on ChatGPT instead of properly diagnosing the freezer and tried to upsell me on replacing the compressor and fan. He wasn’t able to fix the issue and said it would take a couple more days. I ended up calling another technician, who correctly diagnosed the problem as a faulty control unit and fixed it the same day. This saved me a significant amount of money. Get a second opinion before agreeing to any major repairs with this company.
Marlene Engel
9 months ago
Elvin was very quick to come out and look at my dryer after it started making a grinding sound. Apparently I had to replace the motor to the dryer completely. He was upfront about the pricing and finished the job in the timeframe that was promised. Highly recommend!!
Tammie Stovall-Sander
6 months ago
We had an excellent experience with Masterpoint Appliance. They came out to work on our stove and made sure everything was safe, which was extremely important to us since we have an infant in the house and were very concerned about a potential gas leak. Elvin was incredibly professional, knowledgeable, and reassuring throughout the entire visit. He took the time to clearly explain what was going on, what our next steps should be, and made sure we felt confident that our home was safe before he left. We truly appreciated the care, communication, and attention to safety. I highly recommend Masterpoint Appliance—and especially Elvin—for anyone needing reliable and trustworthy appliance service
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