Masterpoint Appliance Repair

I do not recommend this company. I had them look at my dryer on August 2nd. The gentleman did not speak English so explaining what was wrong was difficult despite me telling the representative what was wrong on the phone. He was “fixing” my dryer for about 4 hours while being on the phone the entire time. I got the sense that he did not know how to fix the issue and was workshopping ideas with someone else. He took apart the whole dryer, told me it was the heating element and that he replaced it. I wa stunned. He didn’t even quote me, just “fixed” the issue without even consulting me. After he reassembled the dryer he charged me $440. The invoice only said “applaince repair”. Yes, misspelled. The dryer worked for one load and then had the same error code. When I called back a couple weeks later (I was out of town in the interim) to ask that they come back and fix it, they told me that the technician would call and schedule with me. I thought that was odd, but waited. The technician tried to call me at 2am which was highly inappropriate and I did not answer. He randomly showed up at my house a couple of days later when I wasn’t home. I spoke to him through the doorbell and told him I couldn’t do today. He laughed like it was funny and said he would call back. He didn’t. I never heard from this company again. On September 16th, I called back for an itemized receipt showing the repair cost breakdown. I was told to text someone my email address and they would provide that receipt. They didn’t. Today, more than a week later, I called back was told to text my address to the same number again and the technician would send me the itemized receipt. This company is clearly not run well and do not want to cooperate. I’m flabbergasted by the positive reviews because they have been nothing but unprofessional and disorganized with me all while not fixing my dryer and having charged me $440. Please, please, please, do not use this company. I may edit my review if they ever provide the itemized receipt.

Elvin was great! He’s professional, neat and extremely knowledgeable. He fixed my dryer in a timely manner. Pricing is fair. He gives you a quote upfront and doesn’t charge for the diagnostics. Highly recommended and will be my go to guy for future repairs.

Hasan is a true professional who clearly knows his craft. He pays attention to detail, works efficiently, and delivers high-quality results. Communication was smooth, and everything was completed on time. I’m very satisfied and would definitely recommend Hasan to other

Elvin arrived to help me with my issue within an hour of calling for a quote. He fixed the heating element on my dryer within an hour and gave recommendations on how to prevent that from happening again. I would highly recommend Elvin for appliance repair!

Jay was here within an hour, professional, quick, and eager to help. He cleaned our dryer from top to bottom. It is still having trouble drying but may be beyond repair. I texted today with follow up questions and he responded quickly with an additional suggestion. We will try them and reach back out if needed. Thanks Jay!

Elvin was fast and knew the problem right away! Got the job done in less than an hour. He was really knowledgeable and helpful. Definitely recommend!

Elvin was here promptly and ready to fix our 25 year old Thermador Freezer. He was VERY professional and a pleasure to have in our home. He took care of the issue in short order and was very reasonable with pricing. When it needs service again there is no question who we will call.

Hassan did a wonderful job. He was very fast, professional, and polite. We called at 6 and he was here at 7. He even went the extra mile and cleaned the air duct for us. A+

Ivan serviced my Whirlpool dryer and asked me to leave a review. He said he replaced all four rollers to fix a high‑pitch noise, but the noise returned and required a second visit. The issue still wasn’t resolved, so I had an independent technician inspect it. They found the rollers hadn’t been fully addressed and needed proper replacement and cleaning. After that, the dryer ran smoothly with no noise.Nothing personal — just consider who you call for service, and always get a second opinion before agreeing to any repair.

Jay did a great job putting back to life our dishwasher. He was very patient with troubleshooting and explained to me what might problems be. I did not regret choosing this company to fix my dishwasher. Will definitely consider them again if i have problems with my appliances. Highly recommended!⭐️⭐️⭐️⭐️⭐️