Masterpoint Appliance Repair

I do not recommend this company. I had them look at my dryer on August 2nd. The gentleman did not speak English so explaining what was wrong was difficult despite me telling the representative what was wrong on the phone. He was “fixing” my dryer for about 4 hours while being on the phone the entire time. I got the sense that he did not know how to fix the issue and was workshopping ideas with someone else. He took apart the whole dryer, told me it was the heating element and that he replaced it. I wa stunned. He didn’t even quote me, just “fixed” the issue without even consulting me. After he reassembled the dryer he charged me $440. The invoice only said “applaince repair”. Yes, misspelled. The dryer worked for one load and then had the same error code. When I called back a couple weeks later (I was out of town in the interim) to ask that they come back and fix it, they told me that the technician would call and schedule with me. I thought that was odd, but waited. The technician tried to call me at 2am which was highly inappropriate and I did not answer. He randomly showed up at my house a couple of days later when I wasn’t home. I spoke to him through the doorbell and told him I couldn’t do today. He laughed like it was funny and said he would call back. He didn’t. I never heard from this company again. On September 16th, I called back for an itemized receipt showing the repair cost breakdown. I was told to text someone my email address and they would provide that receipt. They didn’t. Today, more than a week later, I called back was told to text my address to the same number again and the technician would send me the itemized receipt. This company is clearly not run well and do not want to cooperate. I’m flabbergasted by the positive reviews because they have been nothing but unprofessional and disorganized with me all while not fixing my dryer and having charged me $440. Please, please, please, do not use this company. I may edit my review if they ever provide the itemized receipt.

Elvin was great! He’s professional, neat and extremely knowledgeable. He fixed my dryer in a timely manner. Pricing is fair. He gives you a quote upfront and doesn’t charge for the diagnostics. Highly recommended and will be my go to guy for future repairs.