Incredible response time, great communication, and the fee for a technician to come out to assess the problem was literally half or more than half the price of other places I callled (note that the fee is applied towards the repair If you move forward with them). I love that they send a text with the photo and info about the tech who will come to your house and an alert when they're about 30 minutes away. The tech that came to assess our broken washing machine was named Ramil, and he was friendly and professional. He quickly assessed the problem, and had the manufacturer's part on the truck! No waiting for a missing part or extra fees to order it! The repair was fast and came with a guarantee on the work, plus Ramil kindly answered some of my questions and shared his advice on how best to clean my washer. Without a doubt Mark Appliance will be my first call for appliance issues in the future.