For Future International Students ***AVOID MAJOR BLUE AIR*** (Part 1)
As an international student, my experience with Major Blue Air was nothing short of a nightmare.
My course was begin on 15 July 2024, with a diploma duration advertised as one year. Shockingly, in the week leading up to my start date, I received no communication about orientation, required materials, or what to expect. I had to personally call the college multiple times just to get basic information. For an aviation college accepting international students, this level of disorganization is unacceptable and unprofessional.
From the very beginning I was paired with an instructor, while he was friendly, I was struggling with his teaching style. After three weeks of ground school, I attempted the CASA exam and failed.
When I returned to continue studying, I was told to self study using textbooks. Although Rupoon had informed me that instructors would be scheduled to assist for one hour per day, this rarely occurred. Instructors were often unavailable occupied with flying duties or administrative work. On multiple occasions, I waited for help that never came, and the instructor I was with either forgot I was waiting or was too distracted to assist.
I was told I wasn’t ready to sit for my third CASA theory exam attempt, yet I was also under pressure to complete it within my study period. I had wrote a few emails that sent on 3 April, 20 May, and 23 May to raise concerns about my academic situation received no effective response or resolution.
This is just one example of the systemic lack of support and poor communication from college management particularly from Rupoon, the manager responsible for international students. He repeatedly failed to respond to my emails or provide any constructive solutions.
Another serious issue was the shortage of instructors. For the first half of the year, there were only three instructors at the college. They were directed to prioritize TAFE students, leaving international students like me neglected and with limited training opportunities. My RPL phase was dragged out for 10 months, solely due to staffing shortages.
In May 2025, two additional instructors were finally hired, not to improve student support, but because more TAFE students were enrolling. One of those instructors, Anthony, was a rare exception who genuinely supported me and helped me pass both my theory and flight exams. A shout out to him.
On 17 July 2025, I was suddenly informed by Rupoon that my enrolment would be ending, and that I would need to re-enrol and extend my visa. He claimed this had been communicated via the front desk, but I never received any such notice.
For several days, I was led to believe that my re-enrolment was still under consideration. However, without any official documentation or prior warning, I was told that my application was unsuccessful due to “lack of progress.” This decision felt deeply unfair, especially given that I had shown improvement after change of instructor; my lack of progress was directly caused by poor academic support, not lack of effort. I received no formal feedback or opportunities to improve. Many of the so-called “missed sessions” occurred when instructors weren’t available. I consistently attended college daily and actively sought help.
To make matters worse, I was told that the college had been “generous” by not charging me for one-on-one support and that instructors “could have done other tasks” instead. These remarks made it clear that offering basic academic support was treated as a favor rather than a core part of the college’s responsibility.