Magnolia Hospice

I must share our experience and you can decide. A social worker at Arlington Memorial hospital recommended Magnolia as they took care of her mother. We only heard positive things and felt we could trust them with our 91 year old father. This is when the real nightmare started. Dad's nurse was Ashley, everything went smoothly until the last 72 hours of his life. Ashley told me and my sister that she wouldn't be surprised if dad passed that day. I immediately was alarmed and panicked asking if we would have nurse with us at the end. Ashley answered "no, we usually don't do that" and said once he passes to call Magnolia and they would send someone out to pronounce him dead. We had absolutely no idea we would be left alone with him. She left. Around 1am dad was in excruciating pain and we couldn't get his pain under control. We didn't understand why he was hurting like he was after we administered all his pain medication we were instructed to administer. Me and my sister where running around in a panic trying to help our dad. He was bringing his legs up, grinding his teeth and screaming. We had NO IDEA why he was hurting and suffering like he was. We called Magnolia and they sent a nurse out. She was even puzzled as to why he wasn't getting any relief from his pain meds. She left and went back home. Nurse Ashley doesn't show up till around 12:30pm the next day. (After a staff meeting) Her attitude was bad from the start. With each question me and my sister had she contradicted everything, she also mentioned his "rattle" wasn't normal and I over heard her say something about suction. She administered the medication for secretions. She left and we were alone once again. Hours later as I sat by his bed his eyes shot open and was grabbing at anything he possibly could. He turned blue and his tongue was white. I knew then he was exasperating. We had NOTHING to suction him, we were frantic and trying to help him. I honestly thought my dad was going to die from choking to death. We called Magnolia and told them what had happened and they walked us thru to give him more medication and ordered him a suction machine. Ashley was sent back out with a better attitude. She gave us the choice to ride it out or start with the morphine but he would pass quickly. We understood. Dad passed at 5:54pm. His suction machine came 1 hour before he died. The continuous care nurse came a HOUR after he died. Magnolia hospice our dad down and was far from keeping him comfortable. Me and my sister are NOT nurses. We should have had a "Continuous Care Nurse" with us with THEM administering his medications!! He needed them every hour and we were doing that on our own!!???? This experience has made his passing far worse. He deserved so much better care than what he received. Dad suffer with the pain, then aspirated.. We will never forget how traumatic his passing was. Unfortunately there are no do-overs.

Magnolia, to my understanding, was hired on at the recommendation of my mother-in-law's doctor. I would not recommend this company, personally. We were honestly spoiled with the care another hospice company, Compassus, gave my father-in-law at his passing a month prior. They knew the passing was coming and were able to contact us to be there. They stayed on-site all day, played music, made sure my MIL was holding his hand. And this was the weekend before Christmas, so I'm sure they wanted to be anywhere else. Magnolia just wasn't on their level of service, nor as knowledgeable. We had to make pests of ourselves to get updates about her condition or learn of their visits. Magnolia staff became complacent when she didn't die within the 24 hours they initially predicted, especially because her vitals were consistently good. Then the unthinkable happened. Our MIL passed away with no loved ones present, which was her greatest fear. Even though Magnolia had evaluated her just hours earlier, they apparently had no clue. Or they had no interest in contacting us to tell us to come. Either way it is a travesty. We never heard from Magnolia the day she passed, over ever since. I gave two stars, because they weren't completely bad, they did prescribe medicine; they did change the bed and give her a bath. But from the family member's perspective, they were lacking in some of the most critical areas that no apology could ever make up for.

My friend was using Magnolia for hospice but could never get the same nurse or aide. For a while she has the same nurse but then she left for another hospice. Then she got a new nurse in in six months she left for another hospice. We thought hospice was supposed to make dying less stressful but I'm not so sure anymore they also do not offer a lot of things other hospices offer. Please look around and ask hospices if they will provide things like continual care or daily visits because my friend died and still the aide showed up to bath her.

I wanted to take the time to recognize the staff of Magnolia Hospice. I had to make the difficult decision to place my mom on hospice. I had never experienced the process before this and you all made it seamless. In just a matter of a few days my mom was receiving the care she needed. Every single person that walked through our door was beyond amazing. Melissa was our comfort and our rock. So sweet and sympathetic. Brooke was so helpful in caring for my moms personal needs. She was patient and understanding. Lisette was so sincere and caring in my moms last days. She was brand new but you could tell her heart was in her job. Adriana was our nurse for my moms last weekend. She was so caring, gentle and thorough. We really appreciated that. I am so thankful that I found Magnolia Hospice. Elvis kept in touch through our entire experience which is not something all companies will do. I would highly recommend this company to anyone who asks. We formed bonds that can’t be broken. I know my mom appreciated everything. I will personally miss each and every one of you. ❤️ Thank you!

The services provided by Magnolia Hospice were so beneficial to our family in processing the final stage of my mother’s life. They cared for my mom with respect and dignity. Our nurse Tomeka Sales was outstanding! Krystie, the on call nurse and David, the social worker were informative and comforting. Marie the CNA was efficient and cared for my mom like she was a member of her own family. We can’t say enough good things about everyone, including the Chaplin Susan.

We chose Magnolia Hospice in Austin, Texas for my father and it was one of the best choices I've ever made in my life. Every person I met from nurses to social workers and physicians assistants were the most thoughtful, gentle souls I have ever met. They were tireless advocates for my Dad's care in the final months of his life. I can't recommend them highly enough!

Such a great company. Patient care is top priority for Magnolia and it shows! Some of the most compassionate and knowledgeable medical professionals I know work at Magnolia. So grateful for the team!

This group is amazing. Truly angels are least in the fort worth area. I have never been talked to so normally abt death but w so much compassion. My biggest takeaway is my dad's body is designed to die as are everybody's. They taught me to know why not eating drinking and changed breathing seem so uncomfortable for me to see but those things really are making feel good chemicals fire off so my dad can feel good on his own first. If that's not enough for his pain they provide comfortable meds so he can feel no pain or anxiety just peace in the weeks hours or days before he died. They could visit anytime you needed. They answer 24-7 so there's is always a person available. They are angels. They were there every day at the end and a cna came everyday too to clean him and shave him even. God bless you magnolia hospice in tarrant County

One of their workers (Melissa Huff) in a car with the companies name on it hit my sister in the Dripping Springs HEB parking lot and sped off. Came back and sped by as we were waiting for cops to arrive and kept driving. This employee will not answer our insurance’s phone calls and claims there was never a hit and run yet the $1000 in damage says other wise. We spoke with someone else from the company who sounded disgusted just to be on the phone with us and said it is not her problem. This company has no sympathy or care and does not see this as a problem. Awful people. Do not support this company.

Hospice patients should never work with staff that are related. The chaplain and social worker were the only ones I could trust.