Made By Hand Crystals

So we went or let me rephrase that tried to go in. I’m a big crystal collector so when I saw the shop I was like cool. I saw the sign at the door saying to wait so I peeked in cause I didn’t see anyone. Around the bend very slowly comes the owner. I say can we come mind you I’m right at the door and I walk with a cane. He looked me up and down and said can you wait back here till I call you in. Not one soul in the store then he had that look like he wanted to push my cane out of the way my husband noticed and said absolutely not waiting. The owner says I only want positive people in here. Ok not a person in there not one I have a cane so you’re going to make me walk back down to your red line and this guy needed a need a lesson in positivity because that’s the one thing this dude was not. I saw they do readings as a former reader who’s always refereeing clients out I would never recommend. Stay far away there are no positive vibes in the place. It’s a shame he must just enjoy spending top dollar for a collection he doesn’t want anyone to see or purchase from. Checking that off on my list of places. ---- Editing this post after the owner's response... I would like to smoke whatever the heck it is he is smoking because I have no idea what he is talking about the place was empty not a soul in there.. I'm not bashing just telling the truth and.. what the heck is he talking about waiting to get special care? when the very first interaction was RUDE.. smh.. I stand by my post stay away from this place..

Could not come in, had me my mother and my little brother wait at the front claiming weekends are busy. There were about 2-3 people in this store. We wait, then the owner comes greets us and immediately says theres two rules, something about positivity and that we are not allowed to touch anything. Me and my mother look at him confused and my mother asks “so.. we cant touch anything? what if we wanted to feel a scarf or something” To which his reply, in a condescending tone was to look at me who was behind her person that actually asked the question “So what would you do if that were the case?” Excuse me? Ask this question to the person that asked you the question, even then you could reply with a simple “oh you can just call one of us over and we would be happy to assist you!” it is not that difficult. Your moto seems to be kindness but your version of kindness is to belittle and micro manage people and when they don’t appeal to your fake personality you passive aggressively asked “whats going on here?” like… whats going on is you were asked a question and responded poorly. You see people of color and take our way of speaking as aggression and negativity. Shame on you, genuinely. Your staff is POC, learn how to deal with people that speak in different ways. Because we are not going to conform to your stereotypical white “polite & kind” way of living to make you feel more comfortable. Judging by all the other reviews I saw when i first opened the reviews on google you have a habit of racial profiling and your replies are just as snarky and fake as your personality in person. 💜

Made a special trip to visit and shop here since their hours are limited. We will never go back. All shoppers are made to stand at the door entrance behind the redline and wait to be greeted. Once greeted, store rules are given as if you are a five year old (must stay together, do not touch anything, and if there is something that you are interested in you have to ask them for permission and assistance). We were greeted by a female store worker. Despite a sign outside stating items are 50-80% off, we didn’t see any items marked down to that price. Signs are posted everywhere and I mean everywhere “don’t touch”, “ask for assistance”. While looking at a table display, a male appeared out of nowhere by my side and entered my personal space. He did not introduce himself and started talking about a particular stone bracelet soliciting why I should buy it for my family member. He emitted a negative aura, and I immediately took a step away from him. He is the store owner and kept talking about why my family member needed this particular stone bracelet, and since I was going to spend money, this is what I should buy. He didn’t answer my question about what type of stone, and didn’t recommend anything for me. To be honest, the recommendation he was making gave off creepy negative vibes as if this bracelet had a tracker. He did the exact same thing to another couple afterwards. There are other crystal shops nearby that sell the exact same items for a lot less, and without the negative aura atmosphere and creepy male owner. If you do go here, make sure you cleanse afterwards with sage.

“Can’t polish a turd.” Bizarre rules to stand in line outside, be escorted in for “touchless shopping” per employee directions today. Can’t touch a tshirt or fake crystals. How do I look for my mood ring sizes to buy one if I cannot touch them? Cool appearance of store. Today: mall opened 11:30ish. I am alone and wait to go in for 1st time. At 12, as walking up, dude employee is locking door/leaving. Says brb. 10 mins later, allows me to come in. I was able to look at 1full table of the decent sized store with him yapping my ear off to be told he really has to “go to washroom but if I come back later he will give me something complimentary” at 12:25. 15 mins to look at less than quarter of store with hands behind back and leaving my open diet coke can unattended (concerning for women) at a table by the door. I will never go again, will tell everyone in line it’s fake over-priced items anyway and the images attached are the instructions he told me while waiting to be let in to “share with my friends.”

We were looking forward to shopping here and purchase some stuff here, but it turned into an extremely awkward experience. Was told to wait in line. The staff member rushed us to leave, smothered us constantly, and assumed a lot about us. Not only that, but the place was not busy, and had no one in the store when we came. He proceeded to ask questions that made us feel uncomfortable. He told us "you should get going." I have no idea how this place has been in business with a staff member treating customers like this. I recommend to never go here.

Stopped in this store hoping to pick up some great bargains after seeing several signs outside advertising 50–90% off EVERYTHING. I was excited thinking I could purchase so many wonderful things for friends and family. I was even more excited when I noticed no one was in the store. I walked in and was greeted by the owner, who thoughtfully suggested I step back outside and wait at the red line. After stepping away to check the other window, he graciously reappeared about five minutes later and invited me into the store. What excellent customer service! It was truly a wonderful experience being given so many specific rules to follow while shopping. Wouldn’t it be wonderful if more stores adopted this fabulous business model? I especially appreciated being able to relax without touching merchandise. I loved the trust-building exercise of keeping my hands at my sides at all times. It was also refreshing to browse items without the burden of knowing their prices. Shopping is so much more enjoyable when cost is a mystery! Unfortunately, I had to leave because each time the owner entered my space I felt smothered by his presence. I can’t wait to return to the Trumbull Mall, enjoy a nice meal at the Cheesecake Factory and then happily walk right past this place 😊

I stopped into this crystal/spiritual shop while visiting the Trumbull Mall because the store looked interesting from the outside. Unfortunately my experience was not very welcoming. Shortly after entering, I was told that customers are not allowed to touch anything in the store and that I should come back at a “better time.” The interaction felt abrupt and uncomfortable, especially since I had just walked in and was simply browsing. I completely understand that small shops may have policies to protect fragile or handmade items, but the way the policy was communicated made me feel like I shouldn’t be there. A more welcoming explanation or guidance from the owner would have made a big difference. I hope the store considers creating a more customer-friendly atmosphere in the future.

Some friends took me to this store about a year back to check it out because they had a positive experience here. I thought the store looked beautiful, unique and dare I say welcoming. I didn’t mind having to wait to enter nor did I mind touchless shopping policy. However, I had an experience with a worker that stuck with me ever since and I feel compelled to speak about it. Towards the end of my visit the man behind the counter asked if we wanted a psychic reading which I politely declined (no explanation needed). He proceeded to talk to me about my energy and that he knew everything that I was thinking and that I needed to do some maturing and then come back. But what really affected me was that this man was basically in my face with aggressive and negative energy. I felt disturbed and left the store immediately and eventually wound up in tears wondering what I did to deserve that. All I will say is that negative energy shook me to my core with a lasting impact. This is not a way to treat people!

This gift shop is by far one of the most beautiful stores I have ever shopped in. The quality of the items and the variety of the artwork they have in here is truly mind blowing.. I’ve been in many stores that have unique items, but normally there a fraction of this size store. This place is huge. I can get lost in here for hours. To add to that the customer service is phenomenal. It almost feels like you have your own Butler. They wait on you hand and foot and give you a lot of care and respect.. I highly recommend this store and cannot wait to come back here and do more shopping. When I first entered the store, I was a little surprised as we had to wait outside , once I entered, I was completely shocked by how amazing the store is. I had a wonderful experience. Definitely one of the bigger highlights for me in Connecticut.

I love this store. The Eagle is the nicest that I have seen.