Made By Hand Crystals

I drove several miles to visit this store and I was not disappointed. The huge variety of rocks surprised me. Jimmy worked hard with me to give me the best deal based on the stones I chose. I would recommend it if you are in Crystals and gems.

So we went or let me rephrase that tried to go in. I’m a big crystal collector so when I saw the shop I was like cool. I saw the sign at the door saying to wait so I peeked in cause I didn’t see anyone. Around the bend very slowly comes the owner. I say can we come mind you I’m right at the door and I walk with a cane. He looked me up and down and said can you wait back here till I call you in. Not one soul in the store then he had that look like he wanted to push my cane out of the way my husband noticed and said absolutely not waiting. The owner says I only want positive people in here. Ok not a person in there not one I have a cane so you’re going to make me walk back down to your red line and this guy needed a need a lesson in positivity because that’s the one thing this dude was not. I saw they do readings as a former reader who’s always refereeing clients out I would never recommend. Stay far away there are no positive vibes in the place. It’s a shame he must just enjoy spending top dollar for a collection he doesn’t want anyone to see or purchase from. Checking that off on my list of places. ---- Editing this post after the owner's response... I would like to smoke whatever the heck it is he is smoking because I have no idea what he is talking about the place was empty not a soul in there.. I'm not bashing just telling the truth and.. what the heck is he talking about waiting to get special care? when the very first interaction was RUDE.. smh.. I stand by my post stay away from this place..

“Can’t polish a turd.” Bizarre rules to stand in line outside, be escorted in for “touchless shopping” per employee directions today. Can’t touch a tshirt or fake crystals. How do I look for my mood ring sizes to buy one if I cannot touch them? Cool appearance of store. Today: mall opened 11:30ish. I am alone and wait to go in for 1st time. At 12, as walking up, dude employee is locking door/leaving. Says brb. 10 mins later, allows me to come in. I was able to look at 1full table of the decent sized store with him yapping my ear off to be told he really has to “go to washroom but if I come back later he will give me something complimentary” at 12:25. 15 mins to look at less than quarter of store with hands behind back and leaving my open diet coke can unattended (concerning for women) at a table by the door. I will never go again, will tell everyone in line it’s fake over-priced items anyway and the images attached are the instructions he told me while waiting to be let in to “share with my friends.”

Highly recommend for all your gift shopping, excellent quality and great customer service! Will be back again!

Could not come in, had me my mother and my little brother wait at the front claiming weekends are busy. There were about 2-3 people in this store. We wait, then the owner comes greets us and immediately says theres two rules, something about positivity and that we are not allowed to touch anything. Me and my mother look at him confused and my mother asks “so.. we cant touch anything? what if we wanted to feel a scarf or something” To which his reply, in a condescending tone was to look at me who was behind her person that actually asked the question “So what would you do if that were the case?” Excuse me? Ask this question to the person that asked you the question, even then you could reply with a simple “oh you can just call one of us over and we would be happy to assist you!” it is not that difficult. Your moto seems to be kindness but your version of kindness is to belittle and micro manage people and when they don’t appeal to your fake personality you passive aggressively asked “whats going on here?” like… whats going on is you were asked a question and responded poorly. You see people of color and take our way of speaking as aggression and negativity. Shame on you, genuinely. Your staff is POC, learn how to deal with people that speak in different ways. Because we are not going to conform to your stereotypical white “polite & kind” way of living to make you feel more comfortable. Judging by all the other reviews I saw when i first opened the reviews on google you have a habit of racial profiling and your replies are just as snarky and fake as your personality in person. 💜

We were looking forward to shopping here and purchase some stuff here, but it turned into an extremely awkward experience. Was told to wait in line. The staff member rushed us to leave, smothered us constantly, and assumed a lot about us. Not only that, but the place was not busy, and had no one in the store when we came. He proceeded to ask questions that made us feel uncomfortable. He told us "you should get going." I have no idea how this place has been in business with a staff member treating customers like this. I recommend to never go here.

Stopped in this store hoping to pick up some great bargains after seeing several signs outside advertising 50–90% off EVERYTHING. I was excited thinking I could purchase so many wonderful things for friends and family. I was even more excited when I noticed no one was in the store. I walked in and was greeted by the owner, who thoughtfully suggested I step back outside and wait at the red line. After stepping away to check the other window, he graciously reappeared about five minutes later and invited me into the store. What excellent customer service! It was truly a wonderful experience being given so many specific rules to follow while shopping. Wouldn’t it be wonderful if more stores adopted this fabulous business model? I especially appreciated being able to relax without touching merchandise. I loved the trust-building exercise of keeping my hands at my sides at all times. It was also refreshing to browse items without the burden of knowing their prices. Shopping is so much more enjoyable when cost is a mystery! Unfortunately, I had to leave because each time the owner entered my space I felt smothered by his presence. I can’t wait to return to the Trumbull Mall, enjoy a nice meal at the Cheesecake Factory and then happily walk right past this place 😊

This gift shop is by far one of the most beautiful stores I have ever shopped in. The quality of the items and the variety of the artwork they have in here is truly mind blowing.. I’ve been in many stores that have unique items, but normally there a fraction of this size store. This place is huge. I can get lost in here for hours. To add to that the customer service is phenomenal. It almost feels like you have your own Butler. They wait on you hand and foot and give you a lot of care and respect.. I highly recommend this store and cannot wait to come back here and do more shopping. When I first entered the store, I was a little surprised as we had to wait outside , once I entered, I was completely shocked by how amazing the store is. I had a wonderful experience. Definitely one of the bigger highlights for me in Connecticut.

Always an enjoyable experience to visit this store. My whole family loves this place, there’s something for everyone. * UPDATE.. it’s been 2 years now and this unique and beautiful store is still one of my all time favorite (at least once a month) shopping experiences. I have always been treated with kindness and respect from the helpful and caring staff. Joey is a knowledgeable manager on pretty much every item in this ever expanding exquisite store of one of a kind pieces.

One if the most wonderfully unique stores in the state. 100's of one of a kind gifts, most completely made by hand in over 30 countries from around the world. With a large selection of crystals, it really gives the place a great vibe. And the staff if extremely well informed and always super helpful. Ask Jimmy about any piece and he could tell you the story of it's origins. Definitely a sublime experience