Made By Hand Crystals

So we went or let me rephrase that tried to go in. I’m a big crystal collector so when I saw the shop I was like cool. I saw the sign at the door saying to wait so I peeked in cause I didn’t see anyone. Around the bend very slowly comes the owner. I say can we come mind you I’m right at the door and I walk with a cane. He looked me up and down and said can you wait back here till I call you in. Not one soul in the store then he had that look like he wanted to push my cane out of the way my husband noticed and said absolutely not waiting. The owner says I only want positive people in here. Ok not a person in there not one I have a cane so you’re going to make me walk back down to your red line and this guy needed a need a lesson in positivity because that’s the one thing this dude was not. I saw they do readings as a former reader who’s always refereeing clients out I would never recommend. Stay far away there are no positive vibes in the place. It’s a shame he must just enjoy spending top dollar for a collection he doesn’t want anyone to see or purchase from. Checking that off on my list of places. ---- Editing this post after the owner's response... I would like to smoke whatever the heck it is he is smoking because I have no idea what he is talking about the place was empty not a soul in there.. I'm not bashing just telling the truth and.. what the heck is he talking about waiting to get special care? when the very first interaction was RUDE.. smh.. I stand by my post stay away from this place..

“Can’t polish a turd.” Bizarre rules to stand in line outside, be escorted in for “touchless shopping” per employee directions today. Can’t touch a tshirt or fake crystals. How do I look for my mood ring sizes to buy one if I cannot touch them? Cool appearance of store. Today: mall opened 11:30ish. I am alone and wait to go in for 1st time. At 12, as walking up, dude employee is locking door/leaving. Says brb. 10 mins later, allows me to come in. I was able to look at 1full table of the decent sized store with him yapping my ear off to be told he really has to “go to washroom but if I come back later he will give me something complimentary” at 12:25. 15 mins to look at less than quarter of store with hands behind back and leaving my open diet coke can unattended (concerning for women) at a table by the door. I will never go again, will tell everyone in line it’s fake over-priced items anyway and the images attached are the instructions he told me while waiting to be let in to “share with my friends.”

Stopped in this store hoping to pick up some great bargains after seeing several signs outside advertising 50–90% off EVERYTHING. I was excited thinking I could purchase so many wonderful things for friends and family. I was even more excited when I noticed no one was in the store. I walked in and was greeted by the owner, who thoughtfully suggested I step back outside and wait at the red line. After stepping away to check the other window, he graciously reappeared about five minutes later and invited me into the store. What excellent customer service! It was truly a wonderful experience being given so many specific rules to follow while shopping. Wouldn’t it be wonderful if more stores adopted this fabulous business model? I especially appreciated being able to relax without touching merchandise. I loved the trust-building exercise of keeping my hands at my sides at all times. It was also refreshing to browse items without the burden of knowing their prices. Shopping is so much more enjoyable when cost is a mystery! Unfortunately, I had to leave because each time the owner entered my space I felt smothered by his presence. I can’t wait to return to the Trumbull Mall, enjoy a nice meal at the Cheesecake Factory and then happily walk right past this place 😊

I went to the store to look around and was met by a sign that said an employee would show me around . I waited a few minutes and no employee came over so I walked a few steps into the store and an employee came up to me and pushed me back with his elbow almost knocking me down! I asked him why he did that and he told me to get out! I am82 years old and not fit to fight a much younger man. I asked him why he shoved me and told me to get out again. My shopping partner came in to get me and defend the fact that I was older and did not deserve this treatment he then yelled at her and insulted her with multiple swears. We exited the store while he gave us the finger on the way out. Don’t go there the employee or owner is crazy! Check the google reviews & see lots of 1 stars .I should have called the Trumbull police and pressed charges for elder abuse. After reviewing customers leaving the store I discovered that the owner was threatening customers, obviously this is a great place to stay away from!!!!!

Made a special trip to visit and shop here since their hours are limited. We will never go back. All shoppers are made to stand at the door entrance behind the redline and wait to be greeted. Once greeted, store rules are given as if you are a five year old (must stay together, do not touch anything, and if there is something that you are interested in you have to ask them for permission and assistance). We were greeted by a female store worker. Despite a sign outside stating items are 50-80% off, we didn’t see any items marked down to that price. Signs are posted everywhere and I mean everywhere “don’t touch”, “ask for assistance”. While looking at a table display, a male appeared out of nowhere by my side and entered my personal space. He did not introduce himself and started talking about a particular stone bracelet soliciting why I should buy it for my family member. He emitted a negative aura, and I immediately took a step away from him. He is the store owner and kept talking about why my family member needed this particular stone bracelet, and since I was going to spend money, this is what I should buy. He didn’t answer my question about what type of stone, and didn’t recommend anything for me. To be honest, the recommendation he was making gave off creepy negative vibes as if this bracelet had a tracker. He did the exact same thing to another couple afterwards. There are other crystal shops nearby that sell the exact same items for a lot less, and without the negative aura atmosphere and creepy male owner. If you do go here, make sure you cleanse afterwards with sage.

Went to this place after seeing a "50%-90% off" Sign in the windows, first off we EVERYONE HAD TO WAIT IN LINE! it's not a club! and everything are WAY OVERPRICED! items from Shien or alibaba that should have been $1 are $80+ for a cheap plastic beaded bracelet and fake glass crystals?! They make you NOT TOUCH anything and give you a "guided tour" where the guy is rude talking junk about other businesses and tries to FORCE you to buy things as you walk around. GUESS WHAT I TOHCHED THINGS WHEN YOU DIDNT LOOK AND THEYRE ALL FAKE! Not one "stone" cold to the touch! The audacity of people?! No wonder they're going out of business and all reviews are terrible!

I went here when it was completely empty to get a crystal or some nice handmade gift for a friend. I waited outside the store for 15 minutes while the staff inside played on their phones. They weren't helping customers and wouldn't provide a reason for why I had to wait outside. Additionally, the staff were very rude. I eventually left without making it into the store. I will be taking my business elsewhere and recommending to my friends never to shop at this store. All around, a very unpleasant experience.

I stopped into this crystal/spiritual shop while visiting the Trumbull Mall because the store looked interesting from the outside. Unfortunately my experience was not very welcoming. Shortly after entering, I was told that customers are not allowed to touch anything in the store and that I should come back at a “better time.” The interaction felt abrupt and uncomfortable, especially since I had just walked in and was simply browsing. I completely understand that small shops may have policies to protect fragile or handmade items, but the way the policy was communicated made me feel like I shouldn’t be there. A more welcoming explanation or guidance from the owner would have made a big difference. I hope the store considers creating a more customer-friendly atmosphere in the future.

this store and the items they have inside are very beautiful but I will never spend my money here. there are rules to follow in order to even step inside, (which is ok) you must wait to be invited inside, you cannot separate from the person you are shopping with. you must keep your arms at your side and you cannot touch anything in the store, which is strange because with stones you generally pick them based on the connection you feel toward it. the manager is a creep and gives off the worst energy. I was shopping with my boyfriend and we walked by outside of the shop and saw there were a bunch of lego sets along the window, next to “50-90% off, everything must go” signs. as we walked up to enter the store another couple was entering the empty store ahead of us, a women stood at the door and told the couple that walked inside to go back outside and wait behind the red line until they were told they could enter, the couple left, and we probably should have too. we were invited in, told the rules, and went inside to ask the price of the lego set we saw, once inside we approached the area we saw the lego set and noticed it was completely hidden and unreachable behind these tables of stones, the manager turned to us, the only people in the store, and said we scared him, ok weird because he was standing next to where we walked up, but ok. my boyfriend asked him about the lego set. we were quickly met with a condescending and hostile response of “well our legos are gifts for customers who spend a lot of money here” ok, that’s fine, he then told my boyfriend he should buy me a gift. while he spoke to my boyfriend and i stood there next to him the man spoke about me as if i wasn’t standing there, which definitely made me feel uncomfortable and a little bit disrespected. he specifically pointed out a green stone for my boyfriend to buy me to deflect and protect against people who you spend your time with and that talk, and talk, and talk, but don’t actually speak with intention, when my boyfriend asked for the price he said this quarter sized stone on a rope string was 100$, what a joke. he rudely followed that up with “if that’s too expensive for you i can offer you an imitation stone for 10$ instead”. he has such unwelcoming and arrogant energy. we left and will definitely not be returning. this store is a scam. update: the owner has responded to my review and his response must be in regards to a different customer, none of what he has replied with is correct, not us, wrong customers.

the man that “helped” me was very rude and passive aggressive! i went in a few days ago with my friend and after waiting 5 minutes to even enter, we were told we had to stay together and we’re followed around the whole time. i complained to her about it and i guess he heard because he came up and gave us a lecture about “negative energy” and “selfishness” obviously directed at me. and i know you’re gonna see this and reply with some snarky comment like you’ve done to every poor review you’ve gotten. don’t waste your time or energy here.