Made By Hand Crystals

Stopped in this store hoping to pick up some great bargains after seeing several signs outside advertising 50–90% off EVERYTHING. I was excited thinking I could purchase so many wonderful things for friends and family. I was even more excited when I noticed no one was in the store. I walked in and was greeted by the owner, who thoughtfully suggested I step back outside and wait at the red line. After stepping away to check the other window, he graciously reappeared about five minutes later and invited me into the store. What excellent customer service! It was truly a wonderful experience being given so many specific rules to follow while shopping. Wouldn’t it be wonderful if more stores adopted this fabulous business model? I especially appreciated being able to relax without touching merchandise. I loved the trust-building exercise of keeping my hands at my sides at all times. It was also refreshing to browse items without the burden of knowing their prices. Shopping is so much more enjoyable when cost is a mystery! Unfortunately, I had to leave because each time the owner entered my space I felt smothered by his presence. I can’t wait to return to the Trumbull Mall, enjoy a nice meal at the Cheesecake Factory and then happily walk right past this place 😊

“Can’t polish a turd.” Bizarre rules to stand in line outside, be escorted in for “touchless shopping” per employee directions today. Can’t touch a tshirt or fake crystals. How do I look for my mood ring sizes to buy one if I cannot touch them? Cool appearance of store. Today: mall opened 11:30ish. I am alone and wait to go in for 1st time. At 12, as walking up, dude employee is locking door/leaving. Says brb. 10 mins later, allows me to come in. I was able to look at 1full table of the decent sized store with him yapping my ear off to be told he really has to “go to washroom but if I come back later he will give me something complimentary” at 12:25. 15 mins to look at less than quarter of store with hands behind back and leaving my open diet coke can unattended (concerning for women) at a table by the door. I will never go again, will tell everyone in line it’s fake over-priced items anyway and the images attached are the instructions he told me while waiting to be let in to “share with my friends.”

I visited this store on a quiet Monday morning, it was completely empty, with not a single customer inside. The sign at the entrance said to “wait to be welcomed,” so we did. Then the only person inside (the same one mentioned in many 1-star reviews) came out and said it would cost $20 per person to skip the line and enter, even though there was no line and no one in the store. When we politely asked what the fee was for, he had no explanation and instead told us to visit other stores and refused to let us in. He also made strange comments about “negative energy,” which made the situation even more uncomfortable. His attitude was extremely rude, dismissive, and condescending, the kind of interaction that instantly ruins your mood and your impression of the place. This was by far the most unprofessional and bizarre retail experience I’ve ever had. It reflects poorly on the entire Trumbull Mall, no customer should be treated this way. I genuinely hope mall management reviews this tenant, because such behavior drives people away and damages the mall’s reputation. **Response to Your Comments:** There are so many 1-star reviews describing the exact same behavior which confirms that our experience wasn’t unique. My review was written to describe a specific, factual experience that clearly occurred, not to "spread negativity." I stand by everything I mentioned, you refused to let us enter an empty store and asked for $20 per person to "skip the line," when there was no line at all. I only leave reviews when I have a genuine experience worth sharing, positive or negative. My review here reflects exactly what happened during our visit and has nothing to do with my other reviews. It's disappointing to see the response focus on me rather than addressing the issue itself. I hope management takes this feedback seriously so future visitors don't have a similar experience. Because the way customers are treated here affects the entire mall's reputation.

I went here when it was completely empty to get a crystal or some nice handmade gift for a friend. I waited outside the store for 15 minutes while the staff inside played on their phones. They weren't helping customers and wouldn't provide a reason for why I had to wait outside. Additionally, the staff were very rude. I eventually left without making it into the store. I will be taking my business elsewhere and recommending to my friends never to shop at this store. All around, a very unpleasant experience.

My experience today was about the same for everyone here. Waiting in line, sure. Touchless shopping as well, OK! I understand that in a place such as this and in a busy establishment, theft can be a concern. There are a lot of little items in this store. And kudos to, due to the touchless shopping, the store looks impressive. items are placed in a nice array, pleasing to the eye. HOWEVER! My issue comes from the manager himself! He seems to be a psychic. Thats cool and I love that you offer readings, but do not presume people's attitudes and moods based on us just walking in, and not asking to be read. He seemed to have issue to the word "like" and tried to sell to my sister a green stone to "deflect and protect against shallow people who just talk your ear off with no substance." I felt this was some sort of comment to our group of people. He also was a bit abrasive to my elderly father of 70 years. I was speaking with the manager about a stone I wanted. My fellow family members struck up a separate conversation that had nothing to do with my own. Abruptly the manager stopped talking to me to interrupt their convo and proclaim "when the manager speaks it is your job to listen!" Made ME feel like what I was saying meant nothing to him - he just needed everyone's attention all at once. All of this overall came across as an aggressively positive BUT passive aggressive attitude. Very welcoming and all but comments that can be misconstrued as judgements on the character of the customer. Not good business. Not only that, half the store was not available to even be seen. A shame. MY BIGGEST THING HOWEVER and this is to the owner. Please please get rid of the Mr Beast chocolate. That content creator has a recent track record of bad business practices. It is quite jarring to go to a healing gift and gemstone store and then be presented with chocolate from this youtuber. His chocolate is ethically source, sure, but he has pending lawsuits for poor working conditions on his tv show and not providing adequate medical care to contestants. Claims of toxic work environment as well. I suggest looking into Tony's Chocolonely. This is a company also dedicated to ethically source cocoa, cruelty and slavery free. It was made by a guy who saw where cocoa was being produced and how and wanted to give a good effort to creating a brand in which candy is ethically created. adding this: There is a smaller crystal and gemstone shop run by a native American in this mall, and he was kind, and we were allowed to look without interruption. Nice cards were also placed by the stones describing what each crystal did. the more pricey stones safely locked away. A much more customer friendly approach! I suggest you go there and give him your business.

Amazing shop. I like all the things here. Great salesman.

My husband and I just tried to stopped by this store. It is a Monday around 1:30pm so absolutely not busy for the mall or the store (there was only another couple in the store). The attendant asked us to wait outside at a red line as soon as we walked in!!! And he looked like he was following around the other couple in the store!!! I'm actually a crystal collector and practitioner so I have been to so many crystal/metaphysical stores all over the country and outside the country. I have NEVER encountered such rules. I'm not sure how this place stays in business. My husband was already planning on eventually having to sit outside because I would take so long in this store and was already calculating how much I'd spend there lol so I guess thank you from my husband for such horrible service.

Amazing store. I love the service and I highly recommend.

We went here for the first time. The lady said we have to stand behind a red line outside the store. She then texted a man to join her. She said there are rules to follow like we have to stay together in the store and then the man started talking weirdly to us like he was evaluating our worth as prospective customers. We walked right out and will never come back. What the owner just said in reply to my review about "judging a book by its cover" is how we were treated when we tried to browse the items in the store, which we were looking forward to doing. I see that someone else also complained a month ago in a similar way about your "bizarre rules." There weren't even any other customers in the store at the time. When we walked past the store a little later, we saw other customers waiting at your red line outside the store leaving.

Incredibly rude owners who shush you and tell you to listen to your mother and get out of his store. We simply walked in and he immediately came over and told us to step outside and wait at the red line. Good luck doing business by kicking customers out of your store, who simply walked into browse terrible experience do not recommend.