Made By Hand Crystals

“Can’t polish a turd.” Bizarre rules to stand in line outside, be escorted in for “touchless shopping” per employee directions today. Can’t touch a tshirt or fake crystals. How do I look for my mood ring sizes to buy one if I cannot touch them? Cool appearance of store. Today: mall opened 11:30ish. I am alone and wait to go in for 1st time. At 12, as walking up, dude employee is locking door/leaving. Says brb. 10 mins later, allows me to come in. I was able to look at 1full table of the decent sized store with him yapping my ear off to be told he really has to “go to washroom but if I come back later he will give me something complimentary” at 12:25. 15 mins to look at less than quarter of store with hands behind back and leaving my open diet coke can unattended (concerning for women) at a table by the door. I will never go again, will tell everyone in line it’s fake over-priced items anyway and the images attached are the instructions he told me while waiting to be let in to “share with my friends.”

I visited this store on a quiet Monday morning, it was completely empty, with not a single customer inside. The sign at the entrance said to “wait to be welcomed,” so we did. Then the only person inside (the same one mentioned in many 1-star reviews) came out and said it would cost $20 per person to skip the line and enter, even though there was no line and no one in the store. When we politely asked what the fee was for, he had no explanation and instead told us to visit other stores and refused to let us in. He also made strange comments about “negative energy,” which made the situation even more uncomfortable. His attitude was extremely rude, dismissive, and condescending, the kind of interaction that instantly ruins your mood and your impression of the place. This was by far the most unprofessional and bizarre retail experience I’ve ever had. It reflects poorly on the entire Trumbull Mall, no customer should be treated this way. I genuinely hope mall management reviews this tenant, because such behavior drives people away and damages the mall’s reputation. **Response to Your Comments:** There are so many 1-star reviews describing the exact same behavior which confirms that our experience wasn’t unique. My review was written to describe a specific, factual experience that clearly occurred, not to "spread negativity." I stand by everything I mentioned, you refused to let us enter an empty store and asked for $20 per person to "skip the line," when there was no line at all. I only leave reviews when I have a genuine experience worth sharing, positive or negative. My review here reflects exactly what happened during our visit and has nothing to do with my other reviews. It's disappointing to see the response focus on me rather than addressing the issue itself. I hope management takes this feedback seriously so future visitors don't have a similar experience. Because the way customers are treated here affects the entire mall's reputation.

Today I had the pleasure of visiting Made By Hand Crystals 🔮 I was Greeted by Jimmy who welcomed me into the store. It’s was an amazing experience to be inside, it’s so beautiful. Jimmy is extremely intuitive and his guidance was very appreciated. I can’t wait to go back and visit the store and Jimmy! Thank you so much for a beautiful morning 🌜🌞

We went here for the first time. The lady said we have to stand behind a red line outside the store. She then texted a man to join her. She said there are rules to follow like we have to stay together in the store and then the man started talking weirdly to us like he was evaluating our worth as prospective customers. We walked right out and will never come back. What the owner just said in reply to my review about "judging a book by its cover" is how we were treated when we tried to browse the items in the store, which we were looking forward to doing. I see that someone else also complained a month ago in a similar way about your "bizarre rules." There weren't even any other customers in the store at the time. When we walked past the store a little later, we saw other customers waiting at your red line outside the store leaving.

Amazing shop. I like all the things here. Great salesman.

Incredibly rude owners who shush you and tell you to listen to your mother and get out of his store. We simply walked in and he immediately came over and told us to step outside and wait at the red line. Good luck doing business by kicking customers out of your store, who simply walked into browse terrible experience do not recommend.

I wish I could give zero stars. I had one of the rudest and most disturbing experiences here. The person working at the entrance asked and confirmed my race before letting me enter, and then demanded money just to walk into the store. This behavior felt discriminatory, unprofessional, and completely unacceptable. Truly unbelievable experience. I will never return, and I strongly advise others to be aware of this conduct. Answer to the owner: It was Monday afternoon, there was no other customer in the line or the store and you asked for $20 to enter the store. I also notice others having similar experiences here based on others reviews. Good to know that we can just avoid this store.

Amazing store. I love the service and I highly recommend.

Last week I visited this amazing store in the Trumbull Mall. It's just crammed with all kinds of beautiful things perfect for gifts and to put around your house. The owner showed me around and I was thrilled to see so many wood carvings that he let me know were actually made from coffee! I recommend visiting "Made by Hand" because you will enjoy it!

I went yesterday with my nephew and brother. The place was empty as usual, and the man working there wanted to chat. But we just went to get something quick; we had a lot to do. Since I didn't want to translate the conversation with my family, he told me to leave... Customer service has never been good at this place. A while ago, I wanted to buy a blue wristband, and he said no because I needed a pink one for protection; the wristband wasn't for me.... In an other occasion I have to leave without anything because he was whistling so loud, give me a very bad headache Always feel good with what I buy but annoying by customer service.