Made By Hand Crystals

“Can’t polish a turd.” Bizarre rules to stand in line outside, be escorted in for “touchless shopping” per employee directions today. Can’t touch a tshirt or fake crystals. How do I look for my mood ring sizes to buy one if I cannot touch them? Cool appearance of store. Today: mall opened 11:30ish. I am alone and wait to go in for 1st time. At 12, as walking up, dude employee is locking door/leaving. Says brb. 10 mins later, allows me to come in. I was able to look at 1full table of the decent sized store with him yapping my ear off to be told he really has to “go to washroom but if I come back later he will give me something complimentary” at 12:25. 15 mins to look at less than quarter of store with hands behind back and leaving my open diet coke can unattended (concerning for women) at a table by the door. I will never go again, will tell everyone in line it’s fake over-priced items anyway and the images attached are the instructions he told me while waiting to be let in to “share with my friends.”

I visited this store on a quiet Monday morning, it was completely empty, with not a single customer inside. The sign at the entrance said to “wait to be welcomed,” so we did. Then the only person inside (the same one mentioned in many 1-star reviews) came out and said it would cost $20 per person to skip the line and enter, even though there was no line and no one in the store. When we politely asked what the fee was for, he had no explanation and instead told us to visit other stores and refused to let us in. He also made strange comments about “negative energy,” which made the situation even more uncomfortable. His attitude was extremely rude, dismissive, and condescending, the kind of interaction that instantly ruins your mood and your impression of the place. This was by far the most unprofessional and bizarre retail experience I’ve ever had. It reflects poorly on the entire Trumbull Mall, no customer should be treated this way. I genuinely hope mall management reviews this tenant, because such behavior drives people away and damages the mall’s reputation. **Response to Your Comments:** There are so many 1-star reviews describing the exact same behavior which confirms that our experience wasn’t unique. My review was written to describe a specific, factual experience that clearly occurred, not to "spread negativity." I stand by everything I mentioned, you refused to let us enter an empty store and asked for $20 per person to "skip the line," when there was no line at all. I only leave reviews when I have a genuine experience worth sharing, positive or negative. My review here reflects exactly what happened during our visit and has nothing to do with my other reviews. It's disappointing to see the response focus on me rather than addressing the issue itself. I hope management takes this feedback seriously so future visitors don't have a similar experience. Because the way customers are treated here affects the entire mall's reputation.

Amazing store. I love the service and I highly recommend.

Amazing shop. I like all the things here. Great salesman.

I wish I could give zero stars. I had one of the rudest and most disturbing experiences here. The person working at the entrance asked and confirmed my race before letting me enter, and then demanded money just to walk into the store. This behavior felt discriminatory, unprofessional, and completely unacceptable. Truly unbelievable experience. I will never return, and I strongly advise others to be aware of this conduct. Answer to the owner: It was Monday afternoon, there was no other customer in the line or the store and you asked for $20 to enter the store. I also notice others having similar experiences here based on others reviews. Good to know that we can just avoid this store.

Honestly every time I come in this store I feel extremely unwelcome. The man who works here seems to think VERY highly of his store and treats it like some museum because only a certain amount of people can go in and you can’t touch anything, very strange. I’ve never been in a crystal shop like that. I feel like I’m being watched because I can’t be trusted around fragile items and it’s uncomfortable. The dude that works here needs to be humbled because as cute as this store is there’s better places out there that don’t make me feel like a circus freak when I walk in! Maybe hire more approachable employees I suppose..

I came in to visit the store and was told I need to be “welcomed in” Only 2 people allowed in at a time, and the other 2 in our group had to wait outside the store. Basically they watch you while you look around and are not allowed to touch anything. The associate was Rude right away, he gave us a short speech about drama, no touching, and other very awkward rules. Upon leaving the same associate shouted out “thank you for supporting small business” We really didn’t even feel comfortable to look around in the store, never mind purchase anything. The whole experience was crazy. Won’t be returning ever & no one cares about your “4 million dollar remodeling project”

Last week I visited this amazing store in the Trumbull Mall. It's just crammed with all kinds of beautiful things perfect for gifts and to put around your house. The owner showed me around and I was thrilled to see so many wood carvings that he let me know were actually made from coffee! I recommend visiting "Made by Hand" because you will enjoy it!

If I could give negatives stars.. I would. Get this place shut down and replace it with something better. The guy who works there .. something is wrong with him. He takes questions about his products as personal insults. Then directly insults you, right in front of your face. Horrible horrible horrible horrible store.

I went yesterday with my nephew and brother. The place was empty as usual, and the man working there wanted to chat. But we just went to get something quick; we had a lot to do. Since I didn't want to translate the conversation with my family, he told me to leave... Customer service has never been good at this place. A while ago, I wanted to buy a blue wristband, and he said no because I needed a pink one for protection; the wristband wasn't for me.... In an other occasion I have to leave without anything because he was whistling so loud, give me a very bad headache Always feel good with what I buy but annoying by customer service.