Made By Hand Crystals

“Can’t polish a turd.” Bizarre rules to stand in line outside, be escorted in for “touchless shopping” per employee directions today. Can’t touch a tshirt or fake crystals. How do I look for my mood ring sizes to buy one if I cannot touch them? Cool appearance of store. Today: mall opened 11:30ish. I am alone and wait to go in for 1st time. At 12, as walking up, dude employee is locking door/leaving. Says brb. 10 mins later, allows me to come in. I was able to look at 1full table of the decent sized store with him yapping my ear off to be told he really has to “go to washroom but if I come back later he will give me something complimentary” at 12:25. 15 mins to look at less than quarter of store with hands behind back and leaving my open diet coke can unattended (concerning for women) at a table by the door. I will never go again, will tell everyone in line it’s fake over-priced items anyway and the images attached are the instructions he told me while waiting to be let in to “share with my friends.”

I visited this store on a quiet Monday morning, it was completely empty, with not a single customer inside. The sign at the entrance said to “wait to be welcomed,” so we did. Then the only person inside (the same one mentioned in many 1-star reviews) came out and said it would cost $20 per person to skip the line and enter, even though there was no line and no one in the store. When we politely asked what the fee was for, he had no explanation and instead told us to visit other stores and refused to let us in. He also made strange comments about “negative energy,” which made the situation even more uncomfortable. His attitude was extremely rude, dismissive, and condescending, the kind of interaction that instantly ruins your mood and your impression of the place. This was by far the most unprofessional and bizarre retail experience I’ve ever had. It reflects poorly on the entire Trumbull Mall, no customer should be treated this way. I genuinely hope mall management reviews this tenant, because such behavior drives people away and damages the mall’s reputation. **Response to Your Comments:** There are so many 1-star reviews describing the exact same behavior which confirms that our experience wasn’t unique. My review was written to describe a specific, factual experience that clearly occurred, not to "spread negativity." I stand by everything I mentioned, you refused to let us enter an empty store and asked for $20 per person to "skip the line," when there was no line at all. I only leave reviews when I have a genuine experience worth sharing, positive or negative. My review here reflects exactly what happened during our visit and has nothing to do with my other reviews. It's disappointing to see the response focus on me rather than addressing the issue itself. I hope management takes this feedback seriously so future visitors don't have a similar experience. Because the way customers are treated here affects the entire mall's reputation.