M.Wellness Pte Ltd

Signed up for 5 sessions prenatal massage during my pregnancy and had very good experience with them so I feel compelled to leave a 5 star review. I have encountered 3 massage therapists so far and all of them are good and punctual. My recent therapist is Irene, she’s very caring and always trying to understand what the customer needs, and delivers. Can feel that she’s really passionate in what she’s doing and not just completing a ‘job’. I always feel good and relaxed after each massage. The admin team/coordinators who are handling the booking sessions are stellar as well. They are responsive, polite and flexible, which makes booking sessions a breeze and fuss-free. Honestly, you might think it is a standard thing to do but it is not, some other companies can just flop so bad in this respect and you end up getting so frustrated and wanting to cancel the entire package with them. The management is also flexible and always has their customers’ interest at heart. I did not manage to finish my prenatal sessions as I gave birth earlier, they’re willing to convert the sessions to normal relaxing massage without any questions and also cares about my postnatal, while not being pushy at all. Very ethical company. Lastly, they never once requested me to leave a review unlike other companies. So you can trust that all their reviews are genuine. Honestly hope more mummies can sign with them and experience their excellent service!

I did both my pre- and post-natal massages with this company and highly recommend them! Their house call service was such a blessing — everything was done at the comfort of my own home, and the therapists always maintained a clean and professional setup. The admin team was very responsive and flexible when it came to scheduling sessions around my needs, which made the whole experience smooth and stress-free. Each therapist was friendly, punctual, and attentive, and even though I had different therapists at times, the quality of massage was consistently excellent. The massages really helped alleviate aches and pains, and were so relaxing and rejuvenating — especially during the recovery period. Beyond just physical relief, each session felt like a mood booster, which I found so helpful during the post-natal phase. I truly believe pre- and post-natal massage is an essential part of the pregnancy journey, and I’m so glad I chose this team to support me through it, over the past 12 months! Highly recommend!

I've been with M Wellness all the way from prenatal massages till post pastum lactation massages (recovering from c-sec now hence I cant do slimming massages yet), but my experience have been nothing but amazing! My therapist is a friendly mummy who also have 2 kids and she dishes out the best advices and she treats me so well, asking about my well-being and listening to me and my pains/concerns about pregnancy and being a first time mom. Every session after I engage M Wellness I feel so light and happy and it helps me cope with pregnancy better. I sincerely hope all mummies get to experience them!

Samantha took care of my prenatal and lactation massage since 2017 till date. Her massage skill is excellent. Even now her therapists are all skillful. Hence, I stick with mwellness for my last pregnancy!

I was looking for postnatal massage, more towards chinese type with gua sha. Came across M.Wellness and they offer house massaging package. Booked the 10+3 package with the rental of the bed. Feeling very good after the sessions! Most of the therapists are good, choose to stick with 2-3 therapists will be the best. Booking of the session was seamless as the reception replied quickly and try to accommodate to the timing that I asked for.

The sessions are great so far! I enjoyed the postpartum massage, the customer service agents at mwellness is very responsive and accomodating to my needs which I truly appreciate, no pushy hard sales which is also another plus point. In terms of masseurs, I think both Shermaine and Terrie are good at what they do, most importantly they are always punctual and their massage strength is consistent throughout the session👍🏻

I took up a package of 7 sessions of postnatal massage with M wellness and had a great experience. The therapists were skillful and their house call services made my postpartum experience a pleasant one. Would recommend them!

Tried their prenatal massage trial because I was having sciatica pain during my pregnancy and after the trial, I really enjoyed the session so I signed up the prenatal massage 6 sessions. The 6 sessions was not enough and ended up I took another 6 sessions of prenatal massage. After giving birth, I took their lactation massage package because I have a lot of milk clog problems and it really helps. I also took their post natal massage 15 sessions. I got assigned 4 different therapists and all are good and punctual. Booking appointment process is also easy and flexible. I really like all my massage sessions and always look forward. I will come back again when I have my 2nd baby. :)

To: Management / General Manager Date: December 20, 2025 SUBJECT: FORMAL COMPLAINT: Staff Misconduct and Repeated Service Failures I am writing to formally lodge a complaint regarding the unprofessional conduct of your staff member, Kirstine, concerning my appointment scheduled for today, December 20, 2025. The Contrast in Service Quality Before detailing my grievances, I want to emphasize that the therapist who performed the session was awesome. The quality of the actual treatment is the only reason I continue to visit. However, the management and planning side of your operations requires significant improvement, as the administrative experience today was unacceptable. Timeline of Events: Harassment to Reschedule: Kirstine contacted me multiple times leading up to this date, repeatedly trying to move my 2:00 PM slot. Despite my clear and consistent refusals, the pressure to change the time continued until the slot was eventually shifted to 2:30 PM–3:00 PM. False Assurances: After I rejected attempts to reschedule further to 3:30 PM, Kirstine explicitly promised that the 2:30 PM time would be honored and that she would not be late. Total Disregard for Punctuality: Despite her verbal guarantee, the appointment did not start on time. Unprofessional Blame-Shifting: Most concerning was the excuse provided for this failure in planning. It was suggested that the miscommunication occurred because the "staff does not understand English." This is a derogatory and insulting attempt to shift blame. Conclusion It is Kirstine’s responsibility to manage the schedule and communicate clearly. Claiming a language barrier as an excuse for being late—after I had already confirmed the time multiple times—is a sign of poor planning and a lack of respect for my time. I am highly dissatisfied with how Kirstine handled this interaction. While your therapists provide excellent care, your management of bookings is failing them and your clients. I expect a formal response regarding how you intend to address this unprofessional behavior and what compensation will be offered for the repeated disruptions and the delay I experienced today. I look forward to your prompt resolution of this matter. Regards, Benard

I just completed 15 sessions of postnatal massage with Mwellness and had a very good experience with them. The team was very responsive. I had many questions prior to buying my package (as I chanced upon them on instagram without any referrals) and the team replied me very patiently. The team remained equally responsive after I bought my package, including arranging a last minute lactation massage for me when I was engorged. Booking an appointment was fuss free and they sent a reminder for confirmation the day prior. Arranging for delivery and collection of the massage bed was also easy. I had a few therapists throughout these 15 sessions. They are all very punctual, polite and wore masks. They each have their own strengths and massage style, so you would find one that suits you. I particularly enjoyed Queenie’s sessions as I like her style of massage and guasha! She was able to relieve my knots effectively and even helped me correct my posture as I was having very bad lower backaches in my initial weeks after childbirth. I would certainly be back for my next kid :)