Detail-oriented, well-organised, and professional company. Highly recommend.
We found LUKA builders from several articles about best contractors in Northern Virginia. We cross-referenced reviews and decided to hire them after seeing their quote for our major main bathroom renovation.
What we liked:
- Customer service. Cecilia was kind enough to meet us personally for material selection so that we can see with our own eyes what things will look like, now just on photos or computer designs. We maintained constant comms through WhatsApp group for everyone's situational awareness and documented everything in a shared Google Doc for Q&A. Each of our suggestion was respectfully considered and all pros and cons discussed. Sergio went above and beyond to help us with small things (replacing poorly design shower arm, etc) and even though the construction was over, when we asked Sergio to help us mount blinds in the bathroom, he sent his foreman to do so. We really appreciate it.
- Organisation. Everyone was always on time and things were always on schedule. The tradesmen were as precise as a Swiss watch; they always arrived exactly when planned. The foremen - Diego and Juan were always present each day to make sure the tradesmen did exactly what design required and left the job site clean afterwards.
- Detail-oriented. Everything was pre-planned in advance - the drawings, the designs, the computer renders, etc. We always knew what to expect and how it is going to look like.
- Craftsmanship. Cecilia's and Sergio's partner companies did an excellent job with all the details of this renovation. From initial demolition, to framing, to electrical, plumbing, tiling, finishing, - everything was done really well with attention to the smallest of things. The job site was always left clean each day.
- Transparency. We knew what any deviation from the plan will cost; everything was documented and transparent; there were never any misunderstandings with regards to cost of extra things or changes to plans. Sergio was always clear on what consequences a change will have.