When we purchased our house, we knew we need a fence for our dog as well as for privacy. We’ve reached out and received estimates from multiple companies, but Lucky Fence came in the best for the design we wanted at the price point we had. We had a specific design in mind and they agreed to do it - using center cut wood as they said it held up the best.
The fence was constructed in July 2019, and from the initial start, we had communication issues. When I arrived home that evening I saw the crew that had come on day 2 to install the horizontal boards put them on incorrectly. I immediately took photos and sent them to the Contractor. On day 3, I worked from home to oversee the redo. The crew returned and had to uninstall the boards and re-set them. The project took longer than estimated to complete, based on this setback. But, it eventually came to the end we paid the final funds.
We were told that fence staining was included in the price complementary and to call back to get it scheduled once we had our color selected. We selected our stain a week post-build. We called to schedule the staining, but never heard back. We continued to call the offices, trying to schedule the team to come out and stain. But they never did. My husband called. I called. Nothing. Multiple voicemails left unanswered. We continued for months to try in hopes of getting them scheduled to stain, but after multiple unanswered messages, we finally gave up at the end of the year.
During these voicemails, we explained that the gate latch hardware (which led to our driveway, used daily) was loose and falling off, with less than a month of use. We were assured these were durable - but the installation was messy and the bolts were installed crooked, leading to their insufficient ability to function properly. My husband eventually decided to use one of our leftover porch screws to hold it in place, but it still sticks on rainy days. They still haven’t come to repair it either. Photo included.
I’m sharing photos of what the fence looked like at completion in 2019, and where it is currently in 2026. The center cut wood is not holding up, and there are cracks all over where we will need to replace those boards. Unfortunately, we also have some carpenter bee holes from the lack of staining that continue to be present as well.
Additionally, we recently power-washed our fence because we had to hire another company to stain it, after failed attempts to get Lucky Fence to stain it as they had promised. It will finally get stained next week.
I would not recommend Lucky Fence to anyone. From the installation headaches, Poor communication of their own team, and the lack of longevity of this project for the cost, It is not worth the lower price compared to other fence companies in the area. For example, we have a neighbor who used another fence company, and their fence looks twice as nice as ours (Built at the same time).