Lone Star Appliance Repair LLC

Awful customer service! They no call, no show on the first appointment for warranty work. When the (very nice) tech came out, he said it would take about 2 weeks to get the part in. No problem! After 3 weeks I called to get an update on the part and could not get anyone to return my call. After about 4 more calls and a text later, I got a call this morning saying my warranty claim had been canceled because they did not like how I handled the situation. I admit, I was not happy that I couldn't even get a response in 5 weeks! All it would have taken was a phone call to let me know what was going on! That's it! Communication!! I highly recommend using a different company. There are plenty of other companies that are professional and will keep the customer in the loop of what is going on! *UPDATE* Yes they did reply back that the part was back ordered...TODAY!!! That was the ONLY time they responded...5 weeks later! Then they said the claim was canceled because of "the way I handled the situation"!! Simple communication would have solved all of the issues outside of the actual part not being available! Im not even upset about that part! Do Better!!!

Lone Star Services was my assigned to warranty repair service for my Frigidaire refrigerator after the previous service company failed miserably. They responded quickly their technician WT arrived on time and quickly diagnosed the problem. He told me up front the part would take 1-2 weeks to arrive. Once received WT had the part installed and the refrigerator back working. He gave me some good advice about not overloading the unit for a few days. All in all a great experience from start to finish.