Lockwood Motors Inc

Updated 9/11/2025: Purchased a used truck, with a trade in, from Lockwood Motors. I was an 'out of State' buyer and made the drive to Lockwood early one AM and everything was ready for me when I arrived. Terrell and the other folks made the process VERY quick and easy. I will note that they use 'digital transfer' for titles/registration which may cause delays in the process (depending on state you reside in if registered outside of MN). Apparently it's a newer process in some States, such as South Dakota and not all our registration folks know about it yet. Thank you very much to Ashley for getting me answers to the delay in my registration, she went above and beyond to eased my worries about the delay. Highly recommend Lockwood Motors and will keep them in mind when it's time to 'upgrade' again!

I recently purchased a Ram 3500 from Krista Nelson at Lockwood Motors and she went above and beyond to get me the truck I was looking for. She is very knowledgeable and friendly but not over the top like you get at other places. I highly recommend her and will definitely buy again. #RideWithKayKay

Absolutely outstanding service. Krysta helped my husband and I without issue, in total we spent an hour for paperwork, test drives, and leaving the lot with a car. Krysta is phenomenal and so was Mark. Mark even gave us more advice on how to make our credit look great when we go for a mortgage in the fall/winter, truly went above and beyond what he had to do. Husband’s first car and he couldn’t be happier, if you need a car, these are your people. Personable and awesome!

Awesome experience as always. I’ve had top notch service from Krysta Nelson. She always makes the car buying process super easy and enjoyable. Will buy from Krysta again! #RideWithKayKay

Went in after hitting a deer, not in the best situation to be in; figuring this was going to be a long shot; but the vehicle had to be replaced as soon as possible or I would need to find closer employment. First, started with putting in a form on the website on a vehicle I figured was a very big long shot of obtaining, not the most expensive but it was brand new. Second, Terrell (Salesman) and Mark (Finance) did an awesome job to ensure we were able to get into the vehicle as promptly as they could. (Some slowness with finance company, not Lockwood Motors fault) Today (Aug 4th, 2023) I was able to drive away in a dream car, brand new, and absolutely love it. I sincerely appreciate the hard work that these two upstanding guys did, as where another dealership turned their nose up at us right away and left us demoralized. Highly recommend speaking with Terrell if looking to buy from here and looking for a car salesman that cares and loves his job, and is willing to do everything he can to ensure you leave happy!

Had Oz for a salesman, he did a great job. Had the vehicle out front and ready for a test drive before I got there. He helped make the process fast and easy.

I called to make sure the car was available for a test drive because I was coming 2.5 hours away. I let the sales rep know I'd be there by 3pm I arrived at 2:15 to be met by a different sales rep who says "I have a test drive coming in at 2:30" Strike 1 I test drive the car with my sales rep and she informed us that the car was just traded in and the check engine light was on but service fixed it. My daughter then test drove it because it was for her. We get back and agree we'll start the process to purchase the car. We barely get in the door and the sales rep who had a 2:30 literally took the keys from our sales rep. Strike 2 I said they won't be test driving it because we are going to purchase it, I was then blocked by the sales guy so I couldn't see mine. Strike 3. My sales rep moved and I followed her into the lending guy office? I don't know this guy's roll but he said "until you are qualified to buy the car it can be test driven" Strike 4 I said I am qualified through my own credit union, lender guy then says I need proof and will need to talk to your bank! Strike 5 I've bought so many cars and I've NEVER had to have my banker talk with someone at the car dealership. When I told this to office guy he said "So I'm suppose to just trust you? that's how cars get stolen" Strike 6 My bank talks with office guy and we move forward with the sale. My daughter drove it home and while on the way home the check engine light comes on. It's close to 8pm so dealership is closed. I emailed and texted our sales rep, she called me the next day. We set up a day and time to take it back to get it fixed again. We drive the 2.5 hours get it fixed and get about 3 blocks away and the check engine light is ON AGAIN. We take it right back and they said they'll need to order a part to fix it, fine, they give us a loaner so we can drive 2.5 hours home. Few days later get the call it's done. I said please drive it around and make sure it doesn't come back on. 2.5 hours back to pick up the car and give them the loaner back. 2.5 hours back and it gets parked for a day. Our sales rep texted the next day to verify no check engine light came on for the ride back. It hadn't BUT 2 days later it did and has been on ever since. There was no coolant in it, so it was overheating on our daughter. We added coolant and fingers crossed that doesn't have a leak. For a 2017 with low mileage the deal was definitely to good to be true. My daughter's first car buying experience was a disaster, huge Strike in my book. Bottom line I WOULDN'T RECOMMEND Lockwood Motors in Marshall MN I'm changing the 1* to 4 stars 🌟 because Mr.Lockwood made it right in the end. The car was probably diagnosed finally and it was fixed by Lockwood Motors. I appreciate that 💯 especially this being our daughters 1st car purchase. The road wasn't smooth but we are all humans so I'm giving grace to some of the mistakes. I would like to make a suggestion for the sales people, because a Thank you goes a long way. We purchased a vehicle 4-5 years ago for another daughter. Every year we get a Christmas Card with a gift card in it still thanking us for our business. The same sales rep sends a birthday card every year to my daughter, again thanking her for the business. I received a phone call from a sales rep that I bought my truck from 2 years ago, asking how I was, still enjoying it, and thanking me for the purchase. We did receive a Thank you card shortly after purchase. Our oldest daughter drove 4 hours last week to get a new to her car, she had her last one for 10 years. 2 days after the new purchase she received a box of goodies and a thank you card. Mr.Lockwood Thank You again for all you've done, that speaks volumes and I hope your team can see how you got it turned around for the customer.

Lockwood Motors is The place to go for a new ride! My family has bought our last 3 vehicles from Krysta Nelson! Krysta is a pro! She's highly knowledgeable in all vehicle families and super helpful from start to finish. Krysta and the entire Lockwood team make for the best and easiest car buying experience. I won't have my family go to anyone else. #RideWithKayKay

When vehicle shopping, there is no reason to look anywhere but Lockwood Motors. You can completely trust the staff to stand by their word. They will keep your best interests in mind to meet your needs & wants and will offer you the best possible deal on the vehicle's price, the value of your trade-in, and extended service plans options. You will feel good, not pressured or hurried, about your purchase. My thanks to business manager Ashley and especially to sales consultant Taryn for having answers to continual questions and providing all-around great service.

We have been purchasing vehicles from Lockwood Motors for 20 years. We have always had fantastic service but also a variety of sales personnel throughout the years and they are all fantastic! As of our most recent car purchases in the last 10 years we have always worked with Krysta Nelson and when we need to look at new vehicles she always makes sure our car buying needs are met! Krysta makes us feel like we are a priority. She communicates with us regularly and timely, checks in after our new buys and is always making sure she does what she can for us. Lockwood Motors is our only place we will buy vehicles and with Krysta you can't go wrong!!! #RideWithKayKay