I stopped in to get a spare key made for my truck, since I only had one set of keys and didn't want to risk losing them again. I believe the guy working was Tom. He was really friendly and nice. At this time I would have recommended this company to anyone. Less than a week later, my new key got twisted while trying to unlock the bed of my truck. I stopped and I talked to Marty to see if they would stand behind there products and service since the key they sold me was either not cut correctly or made from a cheap metal. Not only did he refuse, he was rude and wanted to charge another $90 to get new one made. I understand that this is a business, but I can not recommend a business that does not stand behind there products and services to anyone.