Johnny is the man! I have an LG fridge, only 3 years old, stopped cooling in the fridge and freezer, called these guys in the afternoon after I tried to figure it out myself with no luck. Johnny showed up and seemed to know what the problem was right away, he told me the compressors are known to fail on these LG fridges even though they’re fairly new. He verified the compressor was bad and called LG with me, he spoke to the customer service rep for me and got them to cover the cost of the compressor AND the labor to replace it. So the only thing I have to pay out of pocket is diagnostic fee to these guys, well worth the money. Highly recommend this company and Johnny in particular, definitely knows his stuff and looks out for the customer. Thanks again