Specifically asked for a medium duty tow, gave them weight, dimensions, make & model and was told they could tow it. When the agreed pick up time had passed by 2 hours with no notice of delay and no arrival, reached out and was told that because of an accident, they were behind with no ETA. Was told I would receive a return call with an ETA, no return call was received. Called back 3 more times before I was told the call was cancelled without notice due the vehicle being “too heavy”. When asked to speak to a manager, was told no manager was available and wouldn’t be until the following morning. Don’t waste your time with this company, find someone who will actually do the job. Zero stars, would not recommend.