UPDATE- In response to Liberty. Yes I do have a connection with a former employee , which is why I chose to use Liberty, even after this employee stopped working there. As for my experience , this account is accurate. Actually, I wasn’t going to update, but here we are. My items were not picked up until 3/22 even after the back and forth and me expressing my concern of being unavailable for delivery after 3/26. Some of my items were left behind as well, after I was assured they would be sent if emptied. Another disappointment was when my belongings had been delivered we noticed that boxes were opened and re closed. Several wardrobe boxes had been opened and other smaller boxes were stuffed inside. Well, everything hanging in these boxes was now crumpled and under other items. I took a lot of time packing things properly for them to just do what they wanted. Now at this point I don’t know if anything is missing from the opened boxes. There was no reason for anyone to open any of my boxes without my permission. My bed was broken and taped together. Bolts were completely stripped and useless. Other pieces of broken furniture were just put in random drawers. Perhaps I was treated this way because of my connection to a previous employee, as I am aware this was not how things went in the past. Or perhaps this company is in such disarray and this is their new norm. As I said , this is my experience and it is 100% accurate. When moving across the country is stressful enough, you hope to find a moving company that alleviates some of that stress. Liberty/United Van Lines is not it.. I met with an estimator and move coordinator the end of January. Everything was great…. Pick up date was set for March 3 with delivery of March 10-14. Then…. Chaos. My move coordinator changed and crickets. (Which I won’t even get into, because I swear she was the only one in that place that knew what was going on) After reaching out to the estimator because I got no answers from my new coordinator, I was told my pick up date had been changed. Ok. Now pick up is set for March 7. You would think delivery would be March 14-19. Nope. My furniture was put in storage until March 17th. So here I am March 10th in my new home with a blow up mattress. I am then told my delivery window is March 24-28. Well, I have been trying to get a sufficient reason as to why, since I will not be available for delivery March 26-April 3, as I need to be back in NY to close on the sale of my house. Liberty was well aware of this as was my original move coordinator. Now it is March 23rd and I still have no ETA for my furniture. I have called Liberty and United multiple times. This is ridiculous. Over $10,000 for spent on this move and I will need to inconvenience a friend to take delivery of my furniture as to avoid paying even more for storage fees. My advice is to stay away from this company.

As a professional organizer in the Long Island area, I’ve worked with many moving companies, but Liberty Moving & Storage stands out above the rest. Every move I’ve done with their team has been A1 since day one I exclusively work with Matt for sales because he goes above and beyond, not only answering every question but also making every single one of my clients feel like they are the top priority. His attention to detail, responsiveness, and commitment to a smooth moving experience are unmatched. If you’re looking for a moving company that’s reliable, professional, and truly cares, Liberty Moving & Storage is the way to go! Highly recommend!

Dear Suely & Robert, I wanted to make sure I expressed my complete and 150% satisfaction with my move from Memphis, TN to New Rochelle, NY. Mr. Munoz was the driver and lead for my delivery. He is outstanding and down-right excellent! I have never had such great customer service from anyone like Ramon. He was the utmost professional, great attitude, friendly, kind, knowledgeable, and was a positive force the day of delivery. He went above and beyond in all areas. Most of the time, he was 10 steps ahead of me with thoughts and ideas. (And, I have moved with professionals about 8 times during my career) Ramon is a winner. So often, managers only hear the negative. Well, Ramon deserves recognition for a job completed with perfection. Thanks Ramon! Chris Ingram New Rochelle, NY Ramon - I am up to my ears in paper! Thanks United - nothing broken, nothing scratched, nothing missing, all good! (Even the 200 year old China cabinet - perfect)

I had an incredible experience with Liberty Moving during my recent move. From start to finish, the team was professional, punctual, and incredibly efficient. They handled all of my belongings with great care, including some fragile and sentimental items, and everything arrived at my new home in perfect condition. The movers were friendly, respectful, and worked quickly without cutting corners. What really stood out was their attention to detail and how stress-free they made the entire process for me. I couldn’t have asked for a better moving experience. Highly recommend Liberty Moving to anyone looking for a reliable and top-notch moving company!

Absolutely outstanding service! Liberty Moving / United Van Lines transported our belongings from Washington to Maine seamlessly. The team was punctual, professional, and handled everything with great care—from loading to delivery. Communication was clear throughout the entire process, and my items arrived on time and in perfect condition. Our sales representative, Steve Eschbacher was terrific to work with and assisted us every step of the way! We highly recommend Steve and the entire team at Liberty Moving - United Van Lines for long-distance moves!

I would highly recommend Liberty Moving & Storage. They are extremely reputable. I have done two moves with them and it was handled very professionally and none of my items were damaged. I dealt with Cece mostly and she would always get back to me with any questions or concerns. I also dealt with Ken, who was really good too. I find them to be reliable and responsible. The actual movers on moving day were very organized and careful with my items. Moving is extremely stressful and not having to worry about stuff being lost or broken or getting ripped off or having your items held hostage for more money is a big relief.

This was THE best moving experience I have ever had. From the quote, to my contact along the way with updates, etc. And the guys who did the actual move...top notch, professional, fast as lightning and so down to earth. Would give this whole team 10 stars if I could and will recommend them to everyone needing a reliable and honest moving company.

Dear Anthony, I am not normally driven to write a letter following using a service but I had to reach out on this occasion. I used your moving service in April 2025 after living in the same house for over 36 years so naturally I was apprehensive. Antonio together with his crew Lester, Alejandro, Dilan & Jorge arrived a few minutes early, introduced themselves & commenced preparing my house. They laid runners although the house to protect it. Throughout the move Antonio consulted me regarding my priorities. Everything was wrapped & protected as they loaded the truck. On arrival at my new home they again protected the house. I was consulted as to the room & placement of each piece of furniture. Each of your staff was kind & accommodating as they moved boxes & furniture. I had over 100 boxes including many that contained fine China & Crystal. Not one piece was damaged or broken. The furniture was placed exactly where I wanted it. All in all what could have been a very stressful day ended up being a pleasure. I can recommend Antonio & his crew to anyone looking for a pleasant & stress free move. I believe Antonio reports to Franklyn & would ask you to pass my comments & thanks to him. Franklyn should know what a great representative for Liberty Moving Antonio & his colleagues are. Once again many thanks for a great job. Kind regards

Jimmy, Paola and cousin are excellent professional movers. They were on time, very accommodating, quick and careful. They went above and beyond to make sure everything was the way we wanted. We couldn't ask for a better company to help us move out of state. We recommend their staff and recommend the company for making this happen, you would not regret it! Thank you for being part of this moving process.

Liberty Movers are Sensational! Nancy was so supportive on All my worries and our conversations about my heartfelt move. She's like talking to a Sister. Nestor and Crew moved my furniture so smoothly 300 miles and everything was placed in house perfectly where I asked. The crew worked without any tired looks....strong men and very capable. They were polite, friendly and funny. Thank you Tom for your calls and scheduling... the Great Nestor and Crew for my move from Bay Shore to Catskill Mts. Highly recommend this friendly and caring Liberty Movers