Liberty Moving & Storage, Agent for United Vanlines

From the start of our move (in CT) to our destination (in FL), Matthew Sussman and his team (specifically Tami A. as coordinator, and Carlos H. and his two teams (CT & FL) of movers) were professional, supportive, engaged and a pleasure to work with. We were always kept informed. Everything was as promised, on time, not rushed, cross checked and with no damage to anything! We feel the price we paid was very reasonable for the quality of services we received. We highly recommend Liberty Moving, especially this team of dedicated people.

My experience with Liberty was excellent. The first crew that picked up my furnishings were extremely professional, wrapped all my valuables with extreme care. My possessions were out in storage for a few months and when I called to have the furnishings delivered to my new residence, they were extremely accommodating. And the crew that delivered the furnishings were very accommodating and professional. They were an excellent team and extremely careful. I highly recommend Liberty.

As a professional organizer in the Long Island area, I’ve worked with many moving companies, but Liberty Moving & Storage stands out above the rest. Every move I’ve done with their team has been A1 since day one I exclusively work with Matt for sales because he goes above and beyond, not only answering every question but also making every single one of my clients feel like they are the top priority. His attention to detail, responsiveness, and commitment to a smooth moving experience are unmatched. If you’re looking for a moving company that’s reliable, professional, and truly cares, Liberty Moving & Storage is the way to go! Highly recommend!

UPDATE- In response to Liberty. Yes I do have a connection with a former employee , which is why I chose to use Liberty, even after this employee stopped working there. As for my experience , this account is accurate. Actually, I wasn’t going to update, but here we are. My items were not picked up until 3/22 even after the back and forth and me expressing my concern of being unavailable for delivery after 3/26. Some of my items were left behind as well, after I was assured they would be sent if emptied. Another disappointment was when my belongings had been delivered we noticed that boxes were opened and re closed. Several wardrobe boxes had been opened and other smaller boxes were stuffed inside. Well, everything hanging in these boxes was now crumpled and under other items. I took a lot of time packing things properly for them to just do what they wanted. Now at this point I don’t know if anything is missing from the opened boxes. There was no reason for anyone to open any of my boxes without my permission. My bed was broken and taped together. Bolts were completely stripped and useless. Other pieces of broken furniture were just put in random drawers. Perhaps I was treated this way because of my connection to a previous employee, as I am aware this was not how things went in the past. Or perhaps this company is in such disarray and this is their new norm. As I said , this is my experience and it is 100% accurate. When moving across the country is stressful enough, you hope to find a moving company that alleviates some of that stress. Liberty/United Van Lines is not it.. I met with an estimator and move coordinator the end of January. Everything was great…. Pick up date was set for March 3 with delivery of March 10-14. Then…. Chaos. My move coordinator changed and crickets. (Which I won’t even get into, because I swear she was the only one in that place that knew what was going on) After reaching out to the estimator because I got no answers from my new coordinator, I was told my pick up date had been changed. Ok. Now pick up is set for March 7. You would think delivery would be March 14-19. Nope. My furniture was put in storage until March 17th. So here I am March 10th in my new home with a blow up mattress. I am then told my delivery window is March 24-28. Well, I have been trying to get a sufficient reason as to why, since I will not be available for delivery March 26-April 3, as I need to be back in NY to close on the sale of my house. Liberty was well aware of this as was my original move coordinator. Now it is March 23rd and I still have no ETA for my furniture. I have called Liberty and United multiple times. This is ridiculous. Over $10,000 for spent on this move and I will need to inconvenience a friend to take delivery of my furniture as to avoid paying even more for storage fees. My advice is to stay away from this company.

I have used Liberty Moving and Storage for both commercial and residential services and always received the best attention and pricing and special consideration for all of my needs. The crews they sent were professional, courteous and attentive to all of my requests. Liberty Moving and Storage is clearly a superior organization.

Our move from Long Island, NY to NH went so smoothly and Movers Celso, Mauricio and Donnie were just fantastic. They worked so hard and were exceptionally efficient both packing and unpacking. They were so easy-going and a pleasure to communicate with, comically at times. It’s already been a month since our move and the positive experience is still being spoken of. Coincidentally, not 1 item, in 165 packed boxes was broken. Kudos to Liberty Moving & Storage and especially the wonderful trio you sent to us. Thank you for everything! Give those three a raise!!

We had a negative moving experience with Liberty moving. The movers themselves were satisfactory, they showed up when they said they would and did a good job. The issue was with the sales rep who underestimated the amount of items we had by a long shot. Certain things that we told him to include were not on the final list. In two visits to the house we were assured if we needed to add some things day of or the day before it would not be an issue. This was not the case, anything that wasn’t on the itemized list would not be included and the truck that was sent was not large enough to take one item more. The day before the move the rep told us he would be out of town and handed us off to someone else who had no knowledge of the move at all. We ended up having to rent a truck and move part of the home ourselves. This was exactly what we didn’t want to do with three little kids was have to move part of the house ourselves. We expressed our dissatisfaction with the move and were told let it be known in our review, there was no effort to correct the issue at all. We even gave them an opportunity to correct the issue by waiving an add on cost but “management” decided the $250 was more important then trying to make things right. Will not be recommending them.

This move went so smooth and exceeded our expectations. The crew was professional and very efficient. The communication was outstanding. They arrived on time and packed and unpacked our belongings without a hitch. Would highly recommend this moving company and crew. Made our move stress free thank you.

Dear Suely & Robert, I wanted to make sure I expressed my complete and 150% satisfaction with my move from Memphis, TN to New Rochelle, NY. Mr. Munoz was the driver and lead for my delivery. He is outstanding and down-right excellent! I have never had such great customer service from anyone like Ramon. He was the utmost professional, great attitude, friendly, kind, knowledgeable, and was a positive force the day of delivery. He went above and beyond in all areas. Most of the time, he was 10 steps ahead of me with thoughts and ideas. (And, I have moved with professionals about 8 times during my career) Ramon is a winner. So often, managers only hear the negative. Well, Ramon deserves recognition for a job completed with perfection. Thanks Ramon! Chris Ingram New Rochelle, NY Ramon - I am up to my ears in paper! Thanks United - nothing broken, nothing scratched, nothing missing, all good! (Even the 200 year old China cabinet - perfect)

Jimmy, Paola and cousin are excellent professional movers. They were on time, very accommodating, quick and careful. They went above and beyond to make sure everything was the way we wanted. We couldn't ask for a better company to help us move out of state. We recommend their staff and recommend the company for making this happen, you would not regret it! Thank you for being part of this moving process.